Help Desk Technician

Ridge IT Cyber; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Ridge IT Cyber in Florida is seeking an IT Technician to maintain and repair the company’s technology resources, ensuring staff have working systems and software. You will troubleshoot hardware, software, and networking issues, and verify proper installation of new computer systems and programs.

Key responsibilities include responding to trouble tickets, following IT policies, resolving end-user issues, and providing technical support across the organization.

Qualifications

• Strong understanding of computer systems, networks and software.
• Proven problem-solving abilities.
• Willingness to learn and grow within the role.
• Excellent English communication skills.
• Able to work well in a team.
• Familiarity with various operating systems and platforms.
• Knowledge of internet security and data privacy principles.
• Degree in Computer Science, IT or related field is a plus.

Responsibilities

• Respond to customers to resolve trouble tickets.
• Adhering to company IT policies.
• Resolving all issues employees have with their IT systems and software.
• Providing technical support to employees.

Skills

Systems & networks

Problem solving

Willingness to learn

English communication

Team player

OS familiarity

Security & privacy

Education

Degree in CS/IT or related

Job description

We are seeking a dedicated IT Technician to join our team.

• In this role, you will be responsible for maintaining and repairing the technological systems of our company to ensure all employees have the proper working resources they need.
• Your duties will include troubleshooting hardware, software, and networking issues, as well as ensuring that all new computer systems and software programs are installed and functioning correctly.

Responsibilities

• Respond to customers to resolve trouble tickets
• Adhering to company IT policies
• Resolving all issues employees have with their IT systems and software
• Providing technical support to employees

Qualifications

• Good understanding of computer systems, networks, and software
• Problem-solving abilities
• Desire to learn and grow
• Excellent communication skills in English
• Ability to work well in a team
• Familiarity with various operating systems and platforms
• Knowledge of internet security and data privacy principles
• A degree in Computer Science, IT or relevant field is a plus