Help Desk Technician: Fast, Friendly End-User Support

Brevard County Sheriff's Office

Titusville (FL)

On-site

USD 34,000 - 52,000

Full time

4 days ago

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Job summary

The Brevard County Sheriff's Office is seeking a Help Desk Technician to provide technical assistance to field technicians and users by phone and software platforms, ensuring timely handling of requests and clear, user-friendly solutions.

Responsibilities include logging requests, resolving Level One issues, escalating complex problems to Field Technicians, coordinating with vendors for warranty service, and maintaining hardware/software inventories.

Qualifications

High School Diploma or equivalent and at least 1 year of computer systems experience involving technical support.
Experience providing end-user phone support for PC desktop and application software in a network environment.
Strong organizational skills with the ability to multi-task.

Responsibilities

Fields all Help Desk calls and creates the initial request record.
Resolves Level One end-user problems over the phone; escalates to Field technicians for Level Two.
Contacts third-party vendors for warranty service repairs.
Diagnoses and resolves end-user network or local printer problems, PC hardware, server, email, and LAN access issues.
Assists Field technicians in creating FAQs for end users.
Regular dependable and punctual attendance is required.