IT Help Desk Specialist — Frontline Tech Support

Hillsborough County Sheriff's Office

United States

On-site

USD 43,000 - 66,000

Full time

3 days ago

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Job summary

Hillsborough County Sheriff's Office is seeking an entry‑level IT support specialist to serve as the first point of contact for technical inquiries. You will provide phone, email, and in-person assistance for computer systems, software, and hardware, and perform diagnostic troubleshooting with users.

Responsibilities include guiding users through fixes, documenting steps, and escalating unresolved issues to the next level.

Qualifications

Two years of recent paid work experience in a technical support role.
Two years of recent paid work experience in a customer service support role.
One current technical certification in CompTIA A+, Network+, or Security+.
An associate degree from an accredited technical field.

Responsibilities

Assist users via phone, email, walk-ins, or remote sessions with IT issues.
Provide quick, accurate technical assistance for computer systems and software.
Troubleshoot and resolve basic issues using diagnostic techniques and questions.
Maintain knowledge of a range of computer systems, software, and hardware.
Document events and user exchanges clearly in the IT management system.
Refer unresolved issues to higher-level support and follow up with users.