Help Desk Technician

Ultipro; Storm Lake (IA); On-site; USD 38,000 - 58,000; Full time

Job summary

Ultipro in Storm Lake, IA is seeking a Help Desk Technician to ensure reliable, secure, and efficient operation of end-user computing systems. You will triage and resolve tickets, assist staff with onboarding, provisioning accounts, and configuring workstations, and provide remote and on-site support as needed.

You will collaborate with IS colleagues to maintain secure systems, document issues, communicate clearly with nontechnical users, and uphold service standards for both clinical and

Responsibilities

• Provide first-line IT support for end users
• Onboard new staff and provision user accounts
• Configure and maintain workstations and peripheral devices
• Troubleshoot hardware and software issues remotely and on-site
• Collaborate with IS team to maintain secure, compliant systems

Job description

The Help Desk Technician’s role is to ensure reliable, secure, and efficient operation of end user computing systems so staff can perform critical business and clinical tasks. This includes receiving, triaging, documenting, and resolving help requests using modern ticketing, diagnostic, and remote support tools. Problem resolution may require hands-on support at the workstation level, remote troubleshooting, or coordination with other IS team members. The technician plays a key role in maintaining a positive user experience and supporting BVRMC’s technology, security, and operational standards.

This role provides technical support for end users, including onboarding new employees, provisioning accounts, configuring and maintaining workstations, and supporting clinical and business applications. The technician must be able to clearly communicate technical concepts to nontechnical users and demonstrate strong customer service skills. Responsibilities include assisting with network connectivity issues, workstation imaging, peripheral configuration, and basic server/application troubleshooting. The technician works with vendors to resolve hardware and software issues and collaborates with IS team members to maintain secure, stable, and compliant systems. The Help Desk Technician must work effectively with all staff, patients, and visitors to ensure systems remain fully operational, supporting excellent internal and external customer service.

Equal Opportunity Employer
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