Desktop Technician - Greenwood, SC

VetJobs; Greenwood (SC); Presencial; USD 30.000 - 45.000; Jornada completa

Descripción de la vacante

VetJobs in Greenwood, SC is seeking a Desktop Technician to provide onsite end-user support for desktops, laptops, and mobile devices in a manufacturing environment.

You will manage Windows 10/11, Microsoft 365, and ITSM ticketing (ServiceNow), assist with device imaging and deployment, and support site infrastructure tasks while delivering VIP support as needed and maintaining strong customer service.

Formación

• 3+ years of end-user desktop support experience.
• Strong Windows 10/11 knowledge and MS Office/365 support.
• Experience with ITSM ticketing (ServiceNow).
• Basic TCP/IP networking and device troubleshooting.
• Experience with printers, scanners, and mobile devices.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Provide onsite deskside support for desktops, laptops, and mobile devices.
• Troubleshoot Windows OS, apps, and peripherals; deliver Office 365 support.
• Assist with user accounts, device setup, and day-to-day IT needs.
• Provide VIP support as required.
• Image, configure, deploy, and refresh devices; manage asset inventory.
• Support site infrastructure, printers, lab systems, and AV equipment.
• Manage incidents and service requests with ticketing systems; meet SLAs.

Conocimientos

Desktop support

Windows 10/11

Office 365

ITSM (ServiceNow)

Networking basics

Printer/Scanner support

Customer service

Prioritization

Educación

High School/GED

Herramientas

Zebra printers

RF devices

Descripción del empleo

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . All positions are onsite, unless otherwise stated.

At Comp​ucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Technician to join their team onsite in Greenwood, SC and provide support services. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives.

End User Support:

• Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
• Troubleshoot and resolve Windows operating system, application, and peripheral device issues.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.

Device Deployment & Lifecycle Management:

• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades, break/fix repairs, and warranty coordination activities.
• Execute device refreshes, migrations, and asset lifecycle management processes.
• Maintain accurate asset inventory records and tracking documentation.
• Support device patching, compliance, and security requirements in accordance with customer standards.

Site Technology Support:

• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.
• Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed.
• Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.

Infrastructure & Smart Hands Support:

• Provide onsite "smart hands" support for infrastructure and network teams.
• Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures.
• Support cabling, rack installations, and technology deployment projects.
• Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.

Service Delivery & Operational Excellence:

• Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements (SLAs) and maintain accurate ticket documentation.
• Communicate effectively with end users, site leadership, and cross-functional support teams.
• Identify recurring issues and recommend process improvement opportunities.
• Ensure compliance with customer security, safety, and operational policies and standards.

Auto req ID

485649BR

Minimum Education Required

High School/GED

Required Experience

Skills and Qualifications:

Required Qualifications

• 3+ years of experience providing desktop, deskside, field, or end‑user technical support.
• Strong working knowledge of Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms.
• Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Experience supporting printers, scanners, peripheral devices, and mobile technologies.
• Strong problem‑solving, troubleshooting, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced manufacturing or production environment.

The hourly rate for this position is between $21.00 - $28.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Preferred Experience

Preferred Qualifications

• Experience supporting technology in manufacturing, industrial, or distribution environments.
• Hands‑on experience with Zebra or other enterprise label printing solutions.
• Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
• Experience providing Smart Hands support for network, server, and infrastructure teams.
• Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
• Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
• Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.

City*

Greenwood

State*

South Carolina

Job_Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

Compucom

Salary Range

$30,000-$45,000