Help Desk Technician

San Diego County Regional Airport Authority; San Diego (CA); On-site; USD 53,000; Full time

Job summary

The San Diego County Regional Airport Authority is seeking a proactive Help Desk Technician to solve complex technology challenges. This role involves troubleshooting issues, managing technical requests, and enhancing customer service for airport users. The ideal candidate will demonstrate strong technical expertise and collaboration skills, ensuring a top-notch experience at one of the nation’s busiest airports.

Benefits

14 paid holidays

18 - 33 days of vacation (PTO)

Parental and child care benefits

Tuition reimbursement

Wellness programs with gym access

Lifestyle Spending Account

Qualifications

• Two years of increasingly responsible experience in IT hardware and software support.
• Strong technical and troubleshooting abilities.
• Exceptional customer service skills.

Responsibilities

• Respond to technical requests for service and maintain asset inventory.
• Troubleshoot system, hardware, software, telecom, and network issues.
• Install and configure hardware and software.
• Build effective customer-focused relationships.

Skills

Attention to Detail

Communication

Technical Proficiency

Troubleshooting skills

Customer Service

Team Collaboration

Adaptability

Education

High school diploma or G.E.D. equivalent

Job description

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Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture
  
  

Here, you'll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

Why You'll Love Working at SAN:

• Location: The new Airport Authority Administration building and terminals located on the San Diego International Airport campus near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline
• Salary: The hiring salary for the Help Desk Technician is starting at $52,120.00 annually. The full pay range for the Help Desk Technician is $44,547.00 - $71,275.00 annually
• Benefits: You will enjoy 14 paid holidays, 18 - 33 days of vacation (PTO), parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan and 457 defined contribution plan. Plus, take advantage of our annual employer-funded Lifestyle Spending Account, designed to support your personal development and growth activities—and much more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails
• Application Deadline: July 6, 2025. Applications will be reviewed after the closing date
  
  

About the Job:

The Information & Technology Services Department is seeking a proactive Help Desk Technician passionate about solving complex technology challenges. The ideal candidate will demonstrate strong technical expertise, excellent troubleshooting abilities, and exceptional customer service skills. This dynamic role requires confidence in addressing a wide range of technical issues and delivering timely, effective solutions to support SAN users.

What You'll Do:

• Ticketing Management: Uses the Authority provided ticketing and asset management software to respond to technical requests for service; maintain, document, coordinate, create, and update asset inventory of hardware, software, and licenses. Performs routine and scheduled preventive maintenance tasks as directed.
• Troubleshooting: Troubleshoots system, hardware, software, telecom, and network connectivity issues. Diagnoses problems, researches resolutions, resolves problems, and replaces and/or upgrades hardware and software.
• Maintenance & Installation: Assists in installing, configuring, and testing network servers, devices, and software. Diagnoses hardware malfunctions; replaces and decommission components and perform other maintenance and repair. Climbs ladders and lifts up to 50lbs. to install and configure large information displays, peripheral equipment, multifunction printers, and common use passenger processing systems.
• Relationship Building: Works collaboratively and effectively as a project team member; establishes and maintains effective customer-focused working relationships with managers, customers, vendors, consultants, employees, and airline personnel.
• Ambassador: Orients and trains customers on new hardware and software capabilities, uses, and functions. Install and configure specialized business and operations support software to meet customer profiles and computing requirements.
• Collaboration & Analysis: Interviews and consults with managers and customers to identify computer hardware or software requirements. Oversees and participates in the receipt and installation and decommission of purchased hardware and software. Tracks inventory and completes asset documentation.
• Documentation Management: Creates device descriptions for terminals, laptops, PCs, printers and controllers. Develops and maintains customer standards, user profiles, documentation, training materials, and records of work performed.
• Operational Driving*: Drive and operate Authority vehicles to transport essential equipment and provide technical assistance at multiple locations throughout the SAN campus
  
  

The Skills You Need:

• Attention to Detail. Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
• Communication. Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion.
• Technical Proficiency. Knowledgeable and ability to work with various operating systems Understanding of computer hardware components, peripherals, and basic networking equipment. Provide knowledge transfer
• Troubleshooting skills. Ability to analyze, define a problem and identify the root cause of technical issues reported by end-users. Capability to systematically diagnose and resolve hardware and software problems.
• Customer Service. Strong verbal and written communication skills to interact effectively with end-users and convey technical information in a clear and understandable manner. Focus on providing excellent customer service and ensuring end-user satisfaction
• Team Collaboration. Ability to work effectively with other I&TS team members and departments to resolve complex technical issues.
• Adaptability. Ability to adapt to changing technologies, processes, and work environments. Eagerness to learn new technologies and stay updated on industry trends
  
  

Requirements

The Experience You Need to Have**:

• Graduation from a high school or G.E.D. equivalent;
• Two years of increasingly responsible experience in IT hardware and software support;
• Equivalent combination of training and experience.
  
  

Licenses, Certificates, and Special Requirements :

• Maintain a valid driver's license and the ability to maintain insurability under the Authority's vehicle insurance policy
• Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.
  
  

Preferred Licenses; Certificates; Special Requirements:

CompTIA A+, Modern Desktop Administrator Associate, HDIP (Help Desk Institute Professional), Certified Support Professional and higher.

• Driving is an Essential Function
  
  

This role requires regular driving as a critical part of performing work-related duties, specifically involving the operation of Airport Authority vehicles. A valid California driver's license is required, along with strict adherence to all traffic laws and safety regulations. Applicants must maintain an acceptable driving record to operate Authority vehicles. Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory. Applicants must acknowledge that driving Airport Authority vehicles is an essential function of this role.

• Don't meet every requirement? That's okay. At San Diego International Airport, we value diverse experiences and a willingness to learn. Some roles require specific qualifications or degrees, but others don't—and we're always open to individuals committed to growth and excellence. If this sounds like you, we encourage you to apply. And if it's not the right fit, we'll keep you in mind for future opportunities. We may have the perfect spot for you to land
  
  

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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