Remote Helpdesk Support Technician (Active Directory)

Lensa; Raleigh (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

Lensa is seeking a Remote Helpdesk Support Technician for Proton Dealership IT, where you will resolve client issues and strengthen customer relationships. This mid-senior level role emphasizes troubleshooting, customer service, and remote support, offering a balanced work environment with robust benefits.

Benefits

Medical, dental, vision, life insurance, and HSA

401(k) with up to 6% match

Company-provided laptop, cell phone, and home office equipment

Paid holidays, vacation, and sick days

Qualifications

• 2-3 years in an IT Helpdesk/Desktop Support role.
• Experience with Windows Active Directory domains.
• Familiarity with networking devices, switches, routers, and firewalls.

Responsibilities

• Document problems, troubleshooting steps, and resolutions in ticketing system.
• Troubleshoot and replace failed hardware on desktops and laptops.
• Work with switches, routers, and firewalls.

Skills

Troubleshooting

Customer Service

Technical Support

Active Directory

Networking

Education

IT certifications or technical education

Job description

Remote Helpdesk Support Technician (Active Directory)

Lensa partners with DirectEmployers to promote this job for Reynolds & Reynolds Inc.

Position Description

This is a remote position. Shift: Monday-Friday 8am-5pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-driven IT Helpdesk Support Technician. You will be the first point of contact for all customers, resolving a variety of client issues swiftly. Your role involves strengthening client relationships by working directly with customers via phone and guiding them through troubleshooting technical issues. Responsibilities include:

• Document problems, troubleshooting steps, and resolutions in Proton's ticketing system
• Troubleshoot and replace failed hardware on desktops and laptops (motherboards, NICs, video cards, monitors, keyboards, etc.)
• Work with switches, routers, and firewalls, maintaining a solid understanding of their functions

About Our Company:

Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We emphasize a low-stress, high-fun work environment with a focus on quality of life.

Training:

On-the-job training provided.

Requirements:

• 2-3 years in an IT Helpdesk/Desktop Support role
• IT certifications or technical education
• Experience with Windows Active Directory domains
• Experience with ticketing systems
• Expertise in troubleshooting printers, scanners (network and local), and wireless issues
• Familiarity with networking devices, switches, routers, and firewalls
• Knowledge of Microsoft Server products (Windows Server 2003, 2008, 2012) and Microsoft Exchange Server (2007, 2010, 2013)

Benefits:

We offer a balanced work environment with:

• Medical, dental, vision, life insurance, and HSA
• 401(k) with up to 6% match
• Remote work setup including company-provided laptop, cell phone, and home office equipment
• Paid holidays, vacation, and sick days

Reynolds and Reynolds promotes a healthy, smoke-free workplace and is an equal opportunity employer.

Salary: $50,000 - $55,000 annually

Questions? Contact [e-mail]

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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