Security Help Desk Technician

Galactic Advisors; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Job summary

Galactic Advisors is offering a full-time remote position for a Help Desk support technician eager to dive into cybersecurity. If you are detail-oriented and have communication skills, you will assist clients, document security management, and collaborate with the development team to enhance security protocols. Join us in revolutionizing the cybersecurity landscape and make a meaningful impact.

Benefits

Healthcare (Health, Dental, and Vision)

401K with employer match

Flexible schedule and paid time off

Paid continuing education with certification reimbursement

Hack-The-Box modules

Qualifications

• Proficient with Windows environments (5 years of experience).
• Excellent oral and written communication skills.
• Ability to diagnose and resolve basic computer technical issues.

Responsibilities

• Helping clients through a chat feature on the portal.
• Documenting methods to assist IT support in managing security.
• Assisting the Security Research Team with current threats.

Skills

Communication

Technical Troubleshooting

Detail-oriented

Job description

Are you ready to launch your career in cybersecurity?

Looking for a permanent remote-only position where you can make a difference?

If you're a go-getter that wants to have an impact and not just be another number, this position is for you.

We are looking for a Help Desk support technician eager to learn and grow in cybersecurity—a talented, tenacious individual who can help IT teams improve their cybersecurity controls and posture.

We’re actively hiring Help Desk personnel for our Security Desk to help us fulfill our mission of protecting a million people.

Experience with Windows AD, AAD, and OS support is ideal. Experience in a NOC or SOC? That’s a big plus. Tell us about it!

Your typical day will consist of:

• Helping our clients through our portal using our chat feature
• Following up with clients to make sure their issues are resolved
• Documenting how to help IT support companies manage their security
• Assisting our Security Research Team in keeping up to date with current threats
• Escalating and documenting problematic issues
• Providing product support, troubleshooting, and education
• Collaborating with our development team and improving our processes and workflows

Qualifications for Security Help Desk Technician:

• Proficient with Windows environments (5 years)
• Excellent oral and written communication skills
• Detail-oriented in order to keep detailed notes on tickets
• Interest in working in a very fast-paced environment
• Ability to diagnose and resolve basic computer technical issues

Yep, this is a full-time gig with benefits.

Healthcare—Health, Dental, and Vision (we cover all premiums)

401K (with employer match)

Flexible schedule and paid time off

Salary & Growth Opportunities:

• Opportunities for commission
• Paid continuing education with certification reimbursement and Hack-The-Box modules

Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!)

We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn’t it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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