Law Firm Help Desk Technician

Motion Recruitment; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

A growing technology-forward organization is seeking a Law Firm Help Desk Technician. This full-time remote role focuses on providing IT support and maintaining operational efficiency. Ideal for those early in their tech careers, you'll gain exposure to a variety of systems while ensuring smooth IT operations.

Qualifications

• 1–3 years of experience in a help desk or technical support role.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Experience with hardware setup and configuration.

Responsibilities

• Provide front-line technical assistance and maintain IT operations.
• Manage service tickets and prioritize work.
• Conduct hardware deployment and troubleshooting.

Skills

Windows OS

Microsoft Office Suite

Technical support

Networking concepts

Customer service

Job description

Join to apply for the Law Firm Help Desk Technician role at Motion Recruitment

Join to apply for the Law Firm Help Desk Technician role at Motion Recruitment

This is a full-time, remote opportunity (EST hours) to join a growing technology-forward organization supporting its East Coast operations. The team is looking for an IT support professional to provide front-line technical assistance and maintain smooth IT operations across multiple locations. You'll be working with a wide range of devices and software in a structured and supportive tech environment.

If you're passionate about IT support and enjoy being the go-to person for solving end-user issues, this role offers an exciting chance to expand your skill set. We’re looking for someone detail-oriented and hands-on who thrives in a fast-paced setting and wants to play a direct role in keeping systems running efficiently. Great opportunity for someone early in their tech career looking to grow their troubleshooting skills and gain exposure to a wide range of systems and platforms.

Required Skills & Experience

• 1–3 years of experience in a help desk or technical support role
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
• Experience with hardware setup, configuration, and support (laptops, desktops, mobile devices)
• Comfortable managing service tickets and prioritizing work in a structured environment
• Clear communication skills and a strong customer service mindset
  
  

Desired Skills & Experience

• Experience supporting VPN access and wireless connectivity
• Familiarity with imaging tools and device deployment workflows
• Understanding of software installation best practices and IT asset management
• Ability to support office hardware like printers, scanners, and conferencing equipment
  
  

What You Will Be Doing

Tech Breakdown

• 60% Windows OS and enterprise software
• 20% Hardware deployment and troubleshooting
• 10% Networking/VPN support
• 10% IT inventory management
  
  

Daily Responsibilities

• 80% Hands On
• 10% Task Coordination/Tracking
• 10% Cross-team Collaboration
  
  

Posted By: Grace Jackson

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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