Help Desk Technician

Egreenservices; Cape Coral (FL); On-site; USD 104,000 - 159,000; Full time

Job summary

Financial Advantage seeks a senior Help Desk Technician to advance our platform with hands-on SaaS administration and Penetration Testing leadership. You will steer end-to-end technology projects, mentor via structured guidance, and help ship critical infrastructure improvements from Cape Coral, FL.

The role emphasizes security, deployment automation, and cross-team collaboration. You should bring a portfolio or samples demonstrating deep technical expertise, strong integrity, and experience

Qualifications

• Senior-level role requiring 5+ years steering technology projects end to end.
• Hands-on SaaS administration experience.
• Penetration testing proficiency with exposure to accountability.
• A portfolio or work samples demonstrating technology expertise.

Responsibilities

• Ship the rewrite of the Penetration Testing stack to reduce technical debt.
• Collaborate with data teams to surface production insights.
• Migrate the Penetration Testing stack out of the FL region before deadline.
• Decide when to buy flexibility versus build it for Cape Coral stack.
• Sketch LDAP sequence diagrams to clarify technology flow.
• Containerize applications and manage deployments with SaaS administration.

Skills

SaaS Administration

Penetration Testing

Project leadership

Portfolio / work samples

Tools

SCCM

Job description

Financial Advantage builds collaborative products used by teams worldwide, and we need a Help Desk Technician to push our platform to the next level. The bargain is plain — your 5 years and Accountability for $104,000 - $159,000, plus a technology team that hands over the reins.

Key Responsibilities

• Ship the Penetration Testing gloriously-unglamorous rewrite that pays down years of Financial Advantage technical debt
• Work closely with data teams to surface insights from production systems
• Pull Financial Advantage's Penetration Testing stack out of the FL region before the migration deadline
• Decide when to buy Flexibility versus build it for Financial Advantage's Cape Coral, FL stack
• Sketch LDAP sequence diagrams that make the technology flow obvious to everyone
• Containerize applications and manage deployments with SaaS Administration and Accountability

What You'll Bring

• Hands-on SaaS Administration experience that survives a whiteboard interview
• 6 or more years steering technology projects end to end
• Professionalism, integrity, and discretion with sensitive information
• Hands-on proficiency with Penetration Testing, ideally paired with Accountability
• A portfolio or work samples that demonstrate your technology expertise

Half the technology platforms in FL quietly depend on something Financial Advantage built in Cape Coral with deeply-curious care. An internship role with us means real responsibility, real trust, and real support behind you.

This senior role pays $104,000 - $159,000 and comes with structured mentorship designed to sharpen your SaaS Administration and SCCM over time.

Fresh as of this morning, Financial Advantage marked the senior seat available.