On-Site IT Support Specialist

Dale Workforce Solutions; Plainview (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Dale Workforce Solutions is seeking a Help Desk Technician to join our Plainview, NY team. This on-site role focuses on resolving hardware, software, and network issues, supporting new user onboarding, and maintaining thorough incident documentation.

You will work closely with IT colleagues to stabilize operations and share knowledge across the department. Ideal candidates have a high school diploma (MCP preferred) and strong communication skills to translate complex tech concepts for

Qualifications

• Strong troubleshooting skills across hardware, software, and networks.
• Excellent ability to explain technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.

Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with IT team to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.

Skills

Troubleshooting

Customer communication

Remote support

Multitasking

Education

High school diploma or equivalent

Microsoft Certified Professional (MCP) preferred

Tools

Office 365

Active Directory

Ticketing systems

Job description

Dale Workforce Solutions is seeking a Help Desk Technician to join our Plainview, NY team. This on-site role focuses on resolving hardware, software, and network issues, supporting new user onboarding, and maintaining thorough incident documentation.

You will work closely with IT colleagues to stabilize operations and share knowledge across the department. Ideal candidates have a high school diploma (MCP preferred) and strong communication skills to translate complex tech concepts for