Help Desk Technician

Belcan; Milwaukie (OR); On-site; USD 38,572 - 46,838; Full time

Job summary

A technology services company is seeking an IT Help Desk Technician in Milwaukie, Oregon. The ideal candidate will have 3-5 years of experience in Information Technology, with strong skills in Microsoft operating systems and user support. This full-time position involves installing and maintaining PCs, troubleshooting issues, and supporting users. The role offers a pay range of $28 to $34 per hour, with ASAP start date.

Qualifications

• Install, configure, maintain, and monitor company PCs.
• Provide end user support for local and web-based applications.
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs.

Responsibilities

• Decommission older computers with DOD hard drive wipes.
• Follow and document standard departmental procedures.
• Reports directly to the IT Manager.

Skills

Proficiency with all Microsoft workstation operating systems

Knowledge of standard office applications, especially Office 365

Experienced with user profile migration (PC Refresh) on Windows PCs

Organized

Ability to multi-task

Education

High school diploma/GED

3-5 years of experience in Information Technology

Tools

Microsoft certifications

CompTIA certifications

Job description

This range is provided by Belcan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $34.00/hr

Job Title: IT Help Desk Technician

Duration: 06 Months Contract (Contract to hire)

Payrate: $28/hr. - $34/hr. (depending on experience)

Shift: 1st Shift

Start Date: ASAP

Responsibilities:

• Install, configure, maintain, and monitor company PCs
• Provide end user support for all local and web-based applications
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
• Decommission older computers, including DOD hard drive wipes and detailed tracking
• Follow and document standard departmental procedures
• Follow 5S guidelines to keep organized
• Reports directly to the IT Manager
• Interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR
• Response to User Requests/Issues and problems (Timeliness & rating)
• Complete ongoing projects in a timely manner

Education and Experience:

• High school diploma/GED
• 3-5 years of experience in the field of Information Technology or related area

Skills and Knowledge:

• Proficiency with all Microsoft workstation operating systems.
• Knowledge of standard office applications, especially Office 365
• Experienced with user profile migration (PC Refresh) on Windows PCs
• Microsoft and/or CompTIA certifications preferred
• Knowledge of applications programming & database administration
• Organized
• Ability to multi-task

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Manufacturing

• Industries

  IT Services and IT Consulting and Manufacturing

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