Help Desk Technician

Resolve I.T.; Massachusetts; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Life Insurance

401K

Paid vacation

Job summary

Resolve I.T. is seeking a Help Desk Technician to join our Beverly, MA team in a hybrid work arrangement. You will provide remote, first-line IT support to clients, diagnose issues, document solutions, and ensure client satisfaction.

Ideal candidates have 1+ years of IT support experience, strong communication skills, and the ability to explain technical concepts to non-technical users. Certifications are a plus but not required.

Qualifications

• 1+ years’ experience in IT support or network management.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication skills.
• Knowledge of Windows operating systems and basic networking.
• Certifications like A+, NET+, Security+, or MCP (preferred but not required).

Responsibilities

• Respond to and resolve IT-related issues via email, phone, or other methods.
• Maintain accurate documentation of actions and solutions.
• Identify recurring problems and recommend permanent fixes.
• Deliver clear, non-technical explanations to clients.
• Support team collaboration with a "Team Above Self" approach.

Skills

IT support experience

Windows OS knowledge

Communication skills

Problem solving

IT certifications (A+/NET+/Security+/M

Tools

Certifications like A+, NET+, Security+, or MCP

Job description

Help Desk Technician – $45,000 - $55,000 – Beverly, MA (Hybrid)

The Role

Do you thrive on solving technical challenges and supporting others? Are you ready to take your IT skills to the next level in a fast-paced, team-oriented environment?

We’re looking for an enthusiastic Helpdesk Technician to join our growing team. This role offers an excellent opportunity to develop your IT skills while making a tangible impact on our clients’ success.

In this role, you’ll provide remote, first-line IT support to clients, ensuring issues are resolved efficiently and professionally. Your day-to-day will include diagnosing problems, documenting solutions, and ensuring client satisfaction. You’ll play a crucial role in minimizing disruptions to clients’ IT infrastructure while identifying opportunities for improvement.

If you’re ready to take the next step in your IT career, we’d love to hear from you.

Key Responsibilities:

• Respond to and resolve IT-related issues via email, phone, or other methods.


• Maintain accurate documentation of actions and solutions.


• Identify recurring problems and recommend permanent fixes.


• Deliver clear, non-technical explanations to clients.


• Support team collaboration with a "Team Above Self" approach.

The Company

Resolve I.T. is a group of highly talented business professionals, certified in the field of Information Technology (I.T.). We specialize in helping our clients be more productive and profitable by properly utilizing Information Technology in an efficient and consistent manner.

We draw on our vast knowledge and experience to provide our clients with cost effective technology solutions. We pride ourselves on being unparalleled in the area of response and reliability. Because we believe in a proactive instead of reactive approach to I.T. infrastructure management we help reduce the bottom line of our client’s technology expenditures.

• Life Insurance, 401K and paid vacation.

The Person

To succeed in this role, you’ll need:

• 1+ years’ experience in IT support or network management.


• Strong problem-solving skills and attention to detail.


• Excellent written and verbal communication skills.


• Knowledge of Windows operating systems and basic networking.


• Certifications like A+, NET+, Security+, or MCP (preferred but not necessary).


• A proactive, adaptable, and team-focused attitude.