Help Desk Technician

Energy Innovation Corp; Cleveland (OH); On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Benefits worth having

Job summary

Target in Cleveland, OH is seeking a Help Desk Technician to stabilize outages, optimize desktop support, and contribute to our growing technology platform.

The role emphasizes collaboration, ownership, and growth: you'll work with Jira Service Management, SaaS administration, and backend tooling to deliver reliable services and protect Cleveland's digital infrastructure. The team offers a competitive salary and growth opportunities within the organization.

Qualifications

• 3+ years in a Help Desk Technician role.
• Familiar with Cleveland market and local tech landscape.
• Experience with SaaS administration.
• Proficient with Jira Service Management and change management.
• Strong analytical and problem-solving skills.

Responsibilities

• Translate outages into fixes to prevent future incidents in Cleveland.
• Write Jira Service Management integration tests to catch regressions before release.
• Profile memory usage and fix leaks affecting Cleveland nodes.
• Design and maintain backend services using Bash and security best practices.
• Containerize apps and manage deployments with Change Management and Jira Service Management.
• Bridge components with Jira Service Management for platform integration.
• Review Jira Service Management codebase to improve quality and knowledge sharing.

Skills

3+ years in Help Desk

SaaS Administration

Jira Service Management

Change Management

Team collaboration

Tools

Jira Service Management

Zabbix

Job description

The Help Desk Technician we want has shipped Bash to production, broken it, and learned more from the second part than the first. What you're really weighing is $66,000 - $101,000 against 5 years, with technology ownership and Target growth tipping the scale.

Key Responsibilities

• Translate the builder-led Desktop Support outage into fixes that make the next Cleveland launch dull
• Write the Jira Service Management integration tests that catch regressions before Cleveland, OH ships them
• Profile Bash memory use and chase down the leaks crashing Cleveland nodes
• Design, build, and maintain reliable backend services using CompTIA Security+ and Bash
• Containerize applications and manage deployments with Change Management and Jira Service Management
• Bridge Facilitation and Jira Service Management so the two halves of Target's platform finally talk
• Guard the Jira Service Management codebase quality through reviews that teach as much as they catch

What You'll Bring

• A Target mindset: scrappy today, scalable tomorrow
• Roughly 3+ years operating in a similar Help Desk Technician position
• Familiarity with the Cleveland market and local technology landscape
• Familiarity with the rhythms of a mission-soaked full-time team
• A team player who lifts up colleagues and shares credit
• Hands-on familiarity with SaaS Administration, sharpened by Change Management side projects
• Strong analytical and problem-solving capabilities

An outcome-focused startup out of Cleveland, Target is rethinking what technology software can be. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

What we put on the table: $66,000 - $101,000, coaching for your Zabbix, benefits worth having, and freedom to grow at your own pace.

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