Help Desk Technician

Healthcare Support Staffing; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare recruiting and staffing firm is seeking an experienced Technology Service Desk professional in Kansas City. The position involves assisting users with technical issues via phone, email, and chat, focusing on customer service and satisfaction. The ideal candidate should have 1-2 years of experience in tech support or hold an Associate’s degree in a related field. This is a great opportunity to advance your career with a prestigious healthcare company.

Qualifications

• 1 - 2 years of experience in a tech support setting.
• Experience in a Call Center or Service Desk Environment required.

Responsibilities

• Assist users over the telephone, email, online chat, and at desk side.
• Help with installation, configuration, and usability of desktop computers and software.
• Diagnose problems and document issues in the tracking system.
• Prioritize user issues and resolve them within Service Level Agreements.

Skills

Customer service

Communication

Technical support

Education

Associate's degree in Computer Systems or equivalent

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Daily Responsibilities

• Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.
• Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.
• Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).

Qualifications

• 1 – 2 years of experience from a tech support setting or an Associates degree in Computer Systems related degree
• Experience in a Call Center or Service Desk Environment- Required

Additional Information

Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career In Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the Medical Office Admin position for you!

If you are interested, reach out to me at 407-434-0381.

The greatest compliment to our business is a referral. If you know of someone looking for a new opportunity, please pass along my contact information!