Help Desk Technician

Calibre; Fort Huachuca (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

CALIBRE is seeking a Help Desk Specialist in Arizona for an onsite role. The position supports a government client and requires an active DoD Secret clearance.

The selected candidate will troubleshoot Windows environments, handle Outlook email issues, and deliver professional user support with strong communication skills. The role emphasizes teamwork, clear written and verbal communication, and adherence to DoD security protocols.

Qualifications

• Active DoD Secret clearance or higher required.
• Prior IT service desk operations experience.
• Experience providing technical support for hardware and software.

Responsibilities

• Serve as the initial point of contact for user issues and requests.
• Gather and analyze information to determine best resolution.
• Troubleshoot hardware, systems, and applications as needed.
• May remotely access a user’s computer and troubleshoot network problems.

Skills

Windows OS troubleshooting

MS Outlook

Clear communication

Customer service

Team player

Strong writing

Education

High School Diploma or equivalent

Tools

Active Directory

Service Desk Software

Job description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is a fully ONSITE position that REQUIRES an active SECRET clearance. The budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications

Required Experience

• Must have one of the following: Network+, A+ or Security+ Certification
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.