Help Desk Technician

CALIBRE Systems, Inc.; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Full benefits package

Job summary

CALIBRE Systems, Inc. in Honolulu, HI is seeking a Help Desk Specialist to be the first point of contact for user issues. You will gather and analyze information to determine the best resolution and provide support for hardware, software, and networks on-site.

Active DoD Secret clearance and a current CompTIA certification are required. The position offers a competitive salary in the $40,000–$50,000 range and a full benefits package, with on-site work in Honolulu.

Qualifications

• Must have one of the following: Network+, A+ or Security+ Certification.
• Must have an active DoD Secret clearance or higher.
• Experience in computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.

Responsibilities

• Serve as the initial point of contact and gather information about the user’s issue to determine the best resolution.
• Provide technical support of hardware, systems, sub-systems and/or applications; may remote into the customer’s computer.
• Troubleshoot network connectivity issues and assist remote employees on a corporate network.

Skills

Windows OS

MS Outlook

Clear communication

Customer service

Team player

Education

High School Diploma or equivalent

Job description

Category Information Technology Job Location Honolulu, Hawaii Tracking Code 5351 Position Type Full-Time/Regular CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is an on site position that REQUIRES an active SECRET clearance. The, and a current Comptia certification. Budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications

Required Experience

• Must have one of the following: Network+, A+ or Security+ Certification
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities.

• We offer a competitive salary and full benefits package.

#CALIBRECareers