Help Desk Support Spec I

Insight Global; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking a Help Desk Support Specialist I to join our on-site team. The role focuses on handling tickets, providing remote support, and assisting end users with account administration and hardware/software issues.

Flexibility with shift schedules and the potential for obtaining a security clearance are required. Qualified candidates should have 2 years of desktop/network support experience, strong problem-solving skills, and relevant certifications or the ability to obtain them

Qualifications

• 2 years of experience with Desktop and Network support.
• Ability to problem solve and provide first-line technical support.
• Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days.
• High School Diploma.
• Secret / interim Secret Clearance or ability to obtain a clearance.

Skills

Desktop support

Network support

First-line support

Security+ Certification

ITIL V3 Foundations

Education

High School Diploma

Job description

Job Description

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

• -2 years of experience with Desktop and Network support
• -Ability to problem solve and accurately provide a solution as the first line of technical support
• -Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days
• -High School Diploma
• -Secret / interim Secret Clearance or ability to obtain a clearance -Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support