Help Desk Technician

Commonwealth of VA Careers; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

The University of Virginia is seeking a Help Desk Technician to enhance the technology experience for faculty, staff, and students. This role includes providing first and second-level IT support, troubleshooting various technologies, and delivering exceptional customer service in a dynamic environment.

Qualifications

• Minimum one year of experience in an IT support role.
• Proficiency in troubleshooting both Mac and PC computers.
• Strong oral and written communication skills.

Responsibilities

• Provide first and second-tier IT support to resolve technical issues.
• Assist with troubleshooting audio-visual technology and learning management systems.
• Offer non-technical guidance such as directory assistance.

Skills

Troubleshooting

Customer Service

Communication Skills

Education

Bachelor's degree in Computer Science, MIS, or Computer Engineering

Tools

Mac and PC Computers

A/V Equipment

Job description

The McIntire School of Commerce at the University of Virginia is inviting applications for a Help Desk Technician . As a Help Desk Technician, you will play a vital role in ensuring a seamless technology experience for our faculty, staff, and students. You will be responsible for providing first and second-tier IT support services to resolve issues promptly and ensure smooth access to system data. This position encompasses desktop, mobile, and cloud-based technology support, as well as basic assistance with audio-visual technology and learning management systems. Additionally, you'll offer non-technical guidance when necessary, such as directory assistance and lost and found services.

Key Responsibilities:

• Provide first and second-tier IT support to resolve technical issues efficiently .
  

• Offer support for desktop, mobile, and cloud-based technology and systems.
  

• Assist with basic troubleshooting of audio-visual technology and learning management systems.
  

• Route advanced support requests to appropriate teams as needed.
  

• Offer non-technical guidance for various inquiries, including directory assistance and lost and found services.
  

About the School: The University of Virginia is one of the highest-ranked public universities in the United States, and the McIntire School of Commerce (www.commerce.virginia.edu) awards a Bachelor of Science in Commerce, and Master of Science degrees in the Management of Information Technology, Business Analytics, Commerce, Accounting, and Global Commerce. McIntire is recognized for excellence and innovation in undergraduate and graduate business education and scholarship . The McIntire School is dedicated to educating and inspiring students to become visionary leaders who shape global business with integrity, purpose, intercultural fluency, and a fundamental understanding of how commerce can contribute to the common good for all.

Minimum qualifications:

• Education: Bachelor's degree in Computer Science , MIS, Computer Engineering or related discipline.
  

• Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree .
  

Preferred Qualifications:

• Previous experience in an IT support role. Consideration will be given to candidates with significant IT support experience in lieu of a degree.
  

• Proficiency in troubleshooting both Mac and PC computers, printers, and classroom A/V equipment.
  

• Experience in supporting remote users.
  

The successful candidate will possess strong written and oral communication skills. They will demonstrate the ability to handle multiple competing priorities and multitask efficiently in a dynamic environment. Additionally, exceptional customer service skills are essential, as the candidate will be expected to assist individuals with varying levels of technical knowledge.

Anticipated Hiring Range : $ 24 - $27 per hour , commensurate with education and experience.

Anticipated Start Date: End of July 2025

This is a non-exempt level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/benefits . This position will not sponsor applicants for work visas.

This position is based in Charlottesville, VA .

TO APPLY:

Please apply through Careers at UVA , and search for R0073266 . Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs ’. Applications that do not contain all required documents will not receive full consideration. Please include:

• Cover letter to include your interest in the position and how your relevant experience pertains to this position.
  

• Resume or CV
  

The selected applicant will be required to complete a background check prior to their first day of employment per university policy.

References will be completed via UVA’s standardized process Skill Survey . A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Bill Crane , Academic Recruiter, at [e-mail] or Rico Vigliotti , Help Desk Manager , at [e-mail] .

PHYSICAL DEMANDS:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.