Remote Helpdesk Support Technician (Active Directory)

Lensa; Raleigh (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

Lensa is seeking a Remote Helpdesk Support Technician to act as the first line of contact for clients. This role involves troubleshooting and resolving technical issues via phone, enhancing customer relationships, and ensuring thorough documentation of all interactions. The position requires strong problem-solving skills and knowledge of IT systems, particularly Windows Active Directory, to effectively assist clients in a supportive, low-stress environment.

Benefits

Comprehensive benefits package

401(k) with up to 6% matching

Remote working with home office equipment

Paid holidays, vacation, and sick days

Qualifications

• 2-3 years in IT Helpdesk/Desktop Support role required.
• Knowledge and experience with Windows Active Directory domains required.
• Expertise with printer and scanner troubleshooting.

Responsibilities

• Document problems and resolutions via ticketing system.
• Troubleshoot and replace hardware on desktops and laptops.
• Support clients through calls, solving technical issues.

Skills

Troubleshooting

Customer Service

Active Directory

Networking

Education

IT certifications or technical education

Tools

Ticketing systems

Windows Server

Microsoft Exchange Server

Job description

Remote Helpdesk Support Technician (Active Directory)

Remote Helpdesk Support Technician (Active Directory)

2 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Reynolds & Reynolds Inc.

Position Description

This is a remote position**Shift: Monday-Friday 8am-5pm ESTProton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton&'s ticketing system- Troubleshoot and replace failed computing hardware on both desktop PC&'s and laptop computers (motherboards, NIC&'s, video cards, laptop monitors, laptop keyboards, etc.)- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their rolesAbout Our Company:Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Training

On the job

Requirements

At least 2-3 years in an IT Helpdesk/Desktop Support role required~^~IT certifications or technical education required~^~Knowledge and experience with Windows Active Directory domains required~^~Must be seasoned with ticketing systems~^~Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting~^~Familiarity with networking devices and troubleshooting switches, routers and firewalls~^~Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Working remotely with a company cell phone, laptop, and other provided home office equipment- Paid holidays, vacation and sick daysReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Salary

50,000.00 - 55,000.00 / Yearly

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Remote Helpdesk Support Technician (Active Directory)

Raleigh, NC $50,000.00-$55,000.00 11 hours ago

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