Help Desk Technician

Energy Innovation Corp; Casper (WY); On-site; USD 64,000 - 94,000; Full time

Job summary

Advisory Solutions Group in Casper, WY is seeking a mid-level Help Desk Technician with a focus on ownership and improvement of stakeholder management documentation.

You'll leverage 4+ years of CompTIA A+ experience to build self-service tools, translate metrics, and manage Cisco IOS releases while supporting Casper teams and dashboards that leadership actually uses.

Qualifications

• 5+ years of experience in a Help Desk Technician role.
• Proven Zabbix results and dashboarding.
• Strong written and verbal communication skills.
• Casper, WY familiarity or ability to relocate quickly.
• Ownership mindset with mentorship in a small team.

Responsibilities

• Build CompTIA A+ self-service tools for Casper teams to reduce ticket volume.
• Translate CompTIA A+ metrics into a single leadership chart each morning.
• Own the Cisco IOS release scheduled by Casper leadership.
• Pull CompTIA Security+ telemetry into dashboards used by leaders.
• Tune Linux Bash caching to handle Casper launch spikes on existing hardware.
• Decide when to buy Cisco IOS versus build it for the Casper WY stack.

Skills

Zabbix

Help desk

Communication

Learning new tech

Casper WY familiarity

Education

CompTIA A+

Tools

Cisco IOS

Linux Bash

Zabbix

Job description

This mid-level Help Desk Technician opening is for someone who treats Stakeholder Management documentation as a first draft they intend to improve. With ownership, a $64,000 - $94,000 salary, and 4 years of CompTIA A+ to draw on, you'll do your best work at Advisory Solutions Group.

Key Responsibilities

• Build CompTIA A+ self-service tools so Casper teams stop filing tickets for everything
• Translate CompTIA A+ metrics into the one chart Advisory Solutions Group leadership checks each morning
• Own the Cisco IOS release that Casper leadership has circled on the calendar
• Pull CompTIA Security+ telemetry into dashboards Advisory Solutions Group leaders actually open
• Tune Linux Bash caching so Advisory Solutions Group survives the Casper launch spike on the same hardware
• Decide when to buy Cisco IOS versus build it for Advisory Solutions Group's Casper, WY stack

What You'll Bring

• Proven Zabbix results, ideally seasoned in Casper, WY
• Roughly 5+ years operating in a similar Help Desk Technician position
• Meticulous attention to detail across every deliverable
• 5 years of learning when to trust the process and when to break it
• A Casper grounding, or the adaptability to plant roots quickly
• Sharp written and verbal communication, tested under scrutiny
• Ability to learn new technology systems quickly and apply them effectively

Advisory Solutions Group is an ownership-driven, fiercely independent Casper company that would rather earn trust slowly than buy attention quickly. Mentorship goes both ways at Advisory Solutions Group, and seniority never means having all the answers.

Here you earn $64,000 - $94,000 while a dedicated mentor helps you grow from mid-level into ownership, all wrapped in benefits worth keeping.

Right now, today, applications for the technology role are landing and being read.