Help Desk Technician

Excellence Consulting; Nashua (NH); Hybrid; USD 91,000 - 137,000; Full time

Benefits offered by this job

401(k) matching

Flexible remote options

Job summary

Excellence Consulting in Nashua, NH is seeking a Help Desk Technician for a hybrid role that blends hands-on Linux work with scalable backend tasks. You’ll earn $91,000–$137,000 annually and enjoy 401(k) matching with flexible remote options.

You’ll watch Zabbix budgets, design reliable services with RAID and Linux administration, refine microservices for our Nashua clients, and improve observability to spot failures before customers do.

Qualifications

• Hands-on Linux Bash experience.
• Experience with RAID configurations.
• Familiarity with Linux administration.
• Ability to work in the Nashua, NH area.

Responsibilities

• Monitor Zabbix budgets and prevent overruns.
• Design, build, and maintain backend services with RAID and Linux.
• Refine microservices for Nashua, NH customers.
• Stand up observability to detect failures early.
• Enhance test automation for release confidence.
• Harden auth to pass NH audits.

Skills

Linux Bash

Team Player

Follow-through

Calm under pressure

Ambiguity navigation

Integrity

Tools

RAID Configuration

Linux Administration

Zabbix

Observability tooling

Job description

Excellence Consulting pairs oddball-friendly engineering challenges with the autonomy to solve them, and we need a Help Desk Technician to dive in. This hybrid job at Excellence Consulting delivers $91,000 - $137,000, hands-on ownership, and a clear ladder for technology professionals.

Key Responsibilities

• Watch Zabbix error budgets and pump the brakes before Nashua, NH burns through them
• Design, build, and maintain reliable backend services using RAID Configuration and Linux Administration
• Refine and maintain microservices that support Excellence Consulting customers in Nashua, NH
• Stand up observability so Excellence Consulting sees failures before customers in NH do
• Enhance test automation frameworks to increase release confidence
• Harden Excellence Consulting's Facilitation auth so the NH audit comes back clean

What You'll Bring

• Hands-on Linux Bash experience that survives a whiteboard interview
• A team player who lifts up colleagues and shares credit
• Proven follow-through, measured in shipped things rather than good intentions
• Demonstrated calm when a Nashua, NH client changes scope mid-stream
• Hands-on familiarity with Linux Administration, sharpened by RAID Configuration side projects
• The integrity to flag your own mistakes first
• Comfort navigating ambiguity when the brief arrives half-written

Excellence Consulting is a collaborative, fiercely independent Nashua company that would rather earn trust slowly than buy attention quickly. New hires ship something real in week one, because we'd rather you learn by doing.

In return for your Linux Administration expertise, you'll earn $91,000 - $137,000 along with 401(k) matching and flexible remote options.

Currently hiring in Nashua, NH, with a fresh listing as of today.