Help Desk Technician

Energy Innovation Corp; Baltimore (MD); On-site; USD 86,000 - 113,000; Full time

Benefits offered by this job

Wellness perks

Career development

Flexible hours

Job summary

Adobe in Baltimore seeks a skilled Help Desk Technician to own and optimize endpoint management workflows, ensuring smooth Office 365 migrations and timely delivery of features. You will operate within a freelance-style cadence, handling mid-level complexity tasks and collaborating with cross-functional teams.

The role emphasizes deep problem-solving, reliable delivery, and a proactive attitude to meet tight Baltimore, MD deadlines while supporting ongoing Adobe workloads and operational

Qualifications

• MD market awareness or genuine curiosity about the local market.
• Approximately 4+ years operating in a Help Desk Technician role.
• Experience thriving in a craft-focused, deadline-driven environment like Adobe.
• Self-awareness to know which problems are yours to solve.
• Strong rapport-building skills and a genuinely positive presence.
• Clear thinking under Baltimore, MD deadlines and pressure.
• Capable of owning projects from concept through delivery.

Responsibilities

• Reverse-engineer the Endpoint Management format Adobe inherited and never documented.
• Slice the technology monolith into Ticketing Systems services for Baltimore deployment.
• Trace a clarity-seeking bug across Microsoft Intune services to the faulty line.
• Deliver mid-level-quality features within the $86,000 - $113,000 mandate.
• Tune database queries and schemas for high-throughput Adobe workloads.

Skills

MD market sensibility

4+ years experience

craft-focused mindset

ownership mindset

rapport-building

under pressure

project delivery

Job description

Our Help Desk Technician role rewards the unfussy habit of writing the test before you trust the feature, especially around SaaS Administration. This is $86,000 - $113,000 for 5 years of Endpoint Management, a freelance schedule, and a mid-level stake in where Adobe heads next.

Key Responsibilities

• Reverse-engineer the endlessly-iterating Endpoint Management format Adobe inherited and never documented
• Slice the flexible technology monolith into Ticketing Systems services Baltimore, MD can deploy alone
• Trace a clarity-seeking technology bug across three Microsoft Intune services to the one bad line
• Deliver mid-level-quality features within the $86,000 - $113,000 Help Desk Technician mandate
• Tune database queries and schemas for high-throughput Adobe workloads

What You'll Bring

• A MD sensibility, or genuine curiosity about this market
• Roughly 4+ years operating in a similar Help Desk Technician position
• Experience thriving in a craft-focused, deadline-driven setting like Adobe
• The self-awareness to know which problems are yours to solve
• Strong rapport-building skills and a genuinely positive presence
• Clear thinking under the kind of pressure Baltimore, MD deadlines bring
• Comfortable owning projects from concept through delivery

At Adobe, a trust-the-team Baltimore-based studio, the whole mission boils down to making Office 365 Migration feel effortless for everyone downstream. We hand new Help Desk Technician hires real ownership early because trust given freely tends to be returned.

We reward problem-solving contributors with $86,000 - $113,000, flexible hours, wellness perks, and meaningful career development support.

Confirmed active this hour for the Baltimore, MD crew, no waiting list.