Help Desk Technician

RSM; Newport News (VA); Remote; USD 80,000 - 113,000; Full time

Job summary

RSM in Newport News is hiring a mid-level Help Desk Technician who prefers tackling scripting and network gaps to chasing code defects. You will own remote support, lead Bash scripting migration, and help optimize Patch Management to reduce tickets.

The role offers a competitive $80,000–$113,000 salary, growth plan, mentorship, and benefits tailored for life beyond the Newport News office, with responsibility across Newport News and remote teams.

Qualifications

• Experience documenting processes while it's fresh.
• Comfort with remote collaboration and cross-team coordination.
• Ability to own outcomes in a craft-focused, remote role.

Responsibilities

• Lead the Bash scripting migration that retires the legacy stack.
• Build Patch Management self-service tools to reduce ticket volume.
• Manage Subnetting integration to prevent missed events.
• Coordinate releases with Newport News-based and remote stakeholders.
• Engage users in Newport News to understand time management tool needs.
• Right-size cloud-based Help Desk infrastructure to save costs.

Skills

Bash scripting

Proxmox

Patch management

Subnetting

Documentation

Remote collaboration

Job description

We're a quality-obsessed technology shop in VA hunting for a Help Desk Technician who'd rather delete code than add it. This position rewards Subnetting and Proxmox mastery with $80,000 - $113,000, team collaboration, and ownership of what you ship.

Key Responsibilities

• Lead the Bash Scripting migration that finally retires RSM's forever-learning legacy stack
• Build Patch Management self-service tools so Newport News teams stop filing tickets for everything
• Chase down the Subnetting integration that silently drops RSM events at midnight
• Coordinate releases with stakeholders across Newport News, VA and remote teams
• Sit with technology users in Newport News to learn what the Time Management tool really needs
• Trim RSM's cloud bill by right-sizing the Help Desk Support infrastructure in Newport News, VA

What You'll Bring

• The discipline to document while it's fresh, not after it's forgotten
• A point of view on RSM's space, sharpened by your own reading
• Comfort being accountable for a craft-focused outcome in a remote role
• The kind of listening that makes the other person feel heard
• Comfort with the remote cadence of a Newport News-based operation
• Comfort owning technology decisions in a VA market

Long before technology was fashionable, RSM was already solving it for businesses scattered across VA. People here care as much about how we work together as what we ship.

You will see $80,000 - $113,000 on the offer, plus a growth plan, a mentor, and benefits tuned for life beyond the Newport News office.

The search for a mid-level Help Desk Technician is in full swing, and we want to fill it soon.