Service Desk Analyst

Kforce Inc; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Kforce is seeking a Service Desk Analyst in New York, NY to join a fast-paced IT team supporting a large enterprise. You will provide first-line technical support to end users across a complex organization and enjoy solving problems, helping people, and building a career in IT.

The role handles requests via phone, email, and ticketing systems, troubleshooting Windows and Office issues, documenting incidents, and escalating where needed.

Qualifications

• 1+ year of Help Desk or IT Support experience.
• Experience with Windows and Microsoft Office.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong troubleshooting and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, password, Office, and Windows issues.
• Manage incidents and service requests from intake through resolution.
• Escalate complex issues to appropriate support teams as needed.
• Track and document tickets while meeting SLAs.
• Deliver outstanding customer service and ensure a positive end-user experience.
• Collaborate with team members to improve support processes and service quality.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Windows OS

Microsoft Office

Job description

Responsibilities

Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join a fast-paced IT team supporting a large enterprise environment! We're seeking a customer-focused Service Desk Analyst to provide first-line technical support to end users across a complex and dynamic organization. This is a great opportunity for someone who enjoys solving problems, helping people, and building a career in IT. What You'll Do:

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems
• Troubleshoot and resolve hardware, software, password, Microsoft Office, and Windows-related issues
• Manage incidents and service requests from intake through resolution
• Escalate complex issues to appropriate support teams as needed
• Track and document tickets while meeting service level expectations
• Deliver outstanding customer service and ensure a positive end-user experience
• Collaborate with team members to improve support processes and service quality

Requirements

• Bachelor's degree preferred, or an equivalent combination of education and experience
• 1+ year of Help Desk, Service Desk, Technical Support, or IT Support experience
• Experience supporting Windows operating systems and Microsoft Office applications
• Familiarity with ticketing systems such as ServiceNow or similar platforms
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently and in a team-oriented environment

Why Apply?

• Opportunity to support a large, enterprise-level environment
• Hands-on experience with a variety of technologies and support tools
• Collaborative team culture with opportunities for growth and development
• Meaningful work helping users stay productive and connected

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.