Help Desk Technician 2

Fuse3 Solutions; Battle Ground (WA); On-site; USD 34,000 - 39,000; Full time

Job summary

Fuse3 Solutions is seeking a Desktop Support Technician in Battle Ground, WA to provide hands-on IT support for end users, troubleshoot hardware, software, and network issues, and deliver both on-site and remote assistance.

The ideal candidate has 3+ years in IT support, strong customer service, and experience imaging and deploying desktops; ServiceNow is a plus.

Qualifications

• Bachelor’s degree in IT or a related field, or an associate degree with 3–5 years of relevant experience.
• 3+ years of experience in desktop or IT support.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills.
• Experience with desktop/laptop imaging and deployment.
• Experience with IT ticketing systems; ServiceNow is a plus.

Responsibilities

• Provide desk-side and remote support to end users.
• Troubleshoot desktop, laptop, printer, mobile device, network, and software issues.
• Serve as the first point of contact for IT support requests.
• Assist with computer imaging, deployments, upgrades, and technology refresh projects.
• Support user accounts and access within Active Directory.
• Document and manage support requests through a ticketing system.
• Maintain IT hardware and software and assist with asset management.
• Work with other IT teams to resolve more complex technical issues.
• Provide excellent customer service and clear communication to end users.

Skills

Troubleshooting

Customer service

Communication

IT support

Education

Bachelor’s degree in IT or related field

Associate degree with 3–5 years experience

Tools

ServiceNow

Remote Desktop

Active Directory

Job description

Desktop Support Technician

Location: Battle Ground, WA
Compensation: $25–$28/hour
Employment Type: Direct Hire

Position Summary

Fuse3 Solutions is partnering with a well-established organization seeking a Desktop Support Technician to provide hands‑on technical support to end users. This role will troubleshoot hardware, software, network, and application issues while providing both onsite and remote support.

Key Responsibilities

• Provide desk-side and remote support to end users.
• Troubleshoot desktop, laptop, printer, mobile device, network, and software issues.
• Serve as the first point of contact for IT support requests.
• Assist with computer imaging, deployments, upgrades, and technology refresh projects.
• Support user accounts and access within Active Directory.
• Document and manage support requests through a ticketing system.
• Maintain IT hardware and software and assist with asset management.
• Work with other IT teams to resolve more complex technical issues.
• Provide excellent customer service and clear communication to end users.

Qualifications

• Bachelor's degree in IT or a related field, or an associate degree with 3–5 years of relevant experience.
• 3+ years of experience in desktop or IT support.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills.
• Experience with desktop/laptop imaging and deployment.
• Experience with IT ticketing systems; ServiceNow is a plus.

Technical Skills

• Windows 10
• Microsoft 365 and Teams
• Active Directory
• Citrix
• Remote Desktop/Remote Assistance
• Desktop and laptop hardware
• Printers and mobile devices

Disclaimer

Fuse3 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law. Compensation and employment details are subject to change based on client requirements and candidate qualifications.
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