IT Technician / Network Administrator / Help Desk Technician at Logical Pros Brentwood, TN

Logical Pros; Brentwood (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance options

Company-provided tools

Paid holidays

Company-provided computer, cell phone,

Job summary

A growing IT consulting firm in Brentwood is seeking proactive IT Technicians/Network Administrators/Help Desk Technicians. Responsibilities include installation and maintenance of IT hardware, managing customer networks, and providing technical support. Ideal candidates will possess strong communication skills and the ability to troubleshoot effectively in a team-oriented environment. Benefits include health insurance options, paid time off, and company-provided tools.

Qualifications

• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Proactive problem-solving abilities in IT support.
• Good communication and customer service skills.
• Able to multitask and work independently.
• Willing to pass drug screen and background check.

Responsibilities

• Install and maintain PCs, servers, and peripherals.
• Manage customer WANs and LANs.
• Provide IT support and troubleshooting.
• Respond to customer inquiries and troubleshoot computer systems.
• Consult with customers to recommend hardware/software.
• Set up backup hardware and software.
• Oversee maintenance of IT assets such as PCs, servers, printers.
• Provide company vehicle, computer, and phone during work hours.

Skills

Knowledge of Microsoft Office

Communication skills

Knowledge of computer hardware

Ability to multitask

Team player

Active Directory

Microsoft 365

FTP protocols

QuickBooks

Tools

Microsoft 365

Active Directory

QuickBooks

Job description

IT Technician / Network Administrator / Help Desk Technician job at Logical Pros. Brentwood, TN.

Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team.

Primary Duties and Responsibilities

• Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.

Job Requirements

• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
• Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
• Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
• Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
• Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
• Must maintain a neat appearance, be organized, and be able to multitask.
• Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
• Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
• Must pass a drug screening and background security check before employment - no exceptions

Benefits

• Friendly and productive work environment
• Paid time off
• Paid holidays
• Company-provided computer, cell phone, and tools vehicle (during work hours)
• Health insurance options
• Dental insurance options
• Vision insurance options
• Life insurance
• 401K