Help Desk Technician

Yourcts; North Mankato (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K Retirement plan matching

Cell phone reimbursement

Health insurance

Dental and Vision insurance

Employee discount

Health savings account

Life insurance

Job summary

CTS is a technology provider focused on keeping organizations working and secure. The Help Desk Technician is the frontline of customer interaction, handling service requests, diagnosing hardware and software issues, and coordinating with the team to resolve problems.

Ideal candidates have IT support and customer service experience, strong PC skills including Microsoft Office and Windows, and excellent communication and organizational abilities.

Qualifications

• IT support experience.
• Customer service experience.
• Strong PC skills including Microsoft Office, Windows, and IP Telephony.

Responsibilities

• Answer service requests.
• Troubleshoot hardware and software issues.
• Consult with customers and provide advice.
• Manage assigned issues.
• Develop and maintain remote monitoring and management tools.
• Collaborate with team members.
• Display professional behavior.
• Engage in cross training and ongoing education.
• Track time and expenses according to policy.
• Be prepared for after-hours work or occasional off-site jobs.
• Improve processes with management.

Skills

IT Support

Customer Service

Microsoft Office

Windows

IP Telephony

Problem Solving

Communication

Organization

Education

Associate degree or equivalent

Job description

Job Summary

CTS is a technology provider focusing on keeping organizations working and secure. We value individuals that are passionate, build trust, team players and want to do it right! Come grow with us and join our team!

The Help Desk Technician is the primary contact between our customers and CTS. This position is the front line for service requests, hardware and software troubleshooting, warranty claims, computer set up/staging, device repairs and resolving customer issues.

Essential Duties and Responsibilities:

• Responsible for answering service requests.
• Investigate, troubleshoot and resolve hardware and software issues.
• Consult with customers and provide advice.
• Manage assigned issues.
• Develop and maintain RMM tools.
• Collaborate with team members.
• Complete understanding of the products and markets we serve.
• Display professional behavior both internally and externally.
• Engage in cross training and on-going education opportunities.
• Track time and expenses accurately according to company policy.
• Be prepared for occasional after-hours work or occasional off-site jobs.
• Work with management to fine tune processes, increase proficiency, identify growth areas and better the organization.

Experience and Skills

• IT Support experience
• Customer Service experience
• Strong PC skills including experience supporting Microsoft Office applications, Microsoft Windows, IP Telephony and additional software
• Superior problem-solving skills
• Superior communication, organization, and follow-through skills are essential.
• Proven initiative, good judgment, and ability to achieve results.

Qualifications and Certifications

• An Associate Degree or equivalent combination of education and experience is preferred.

Supervisory Responsibility

None

Physical Requirements

Ability to occasionally lift over 25 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits:

• 401K Retirement plan matching
• Cell phone reimbursement
• Health insurance
• Dental and Vision insurance
• Employee discount
• Health savings account
• Life insurance