Help Desk Team Lead I

ActioNet, Inc.; Virginia (MN); On-site; USD 148,500 - 181,500; Full time

Job summary

ActioNet, Inc. is seeking a Help Desk Manager Level I to oversee daily operations of the help desk team in Virginia, Minnesota. This entry-level management role focuses on timely resolution of technical issues and monitoring ticket workflows. Ideal candidates should have a Bachelor's degree in Information Technology and a minimum of 2 years of relevant experience.

The position offers a salary up to $165,000, with opportunities for training and professional growth as part of a dynamic team committed to client success.

Qualifications

• Minimum of 2 years of experience in IT support or help desk operations.
• Strong understanding of help desk tools and ticketing systems.
• Excellent communication and interpersonal skills for customer interaction.

Responsibilities

• Supervise the help desk team and ensure timely resolution of support tickets.
• Monitor ticket queues and assign tasks to team members.
• Provide escalation support for unresolved technical issues.

Skills

IT support

Help desk operations

Communication skills

Organizational skills

Training and mentoring

Knowledge of ITIL

Education

Bachelor’s degree in Information Technology or related field

COBIT Foundation Certification

Tools

ServiceNow

Zendesk

Job description

ActioNet, Inc. is seeking a Help Desk Manager Level I to oversee daily operations of the help desk team in Virginia, Minnesota. This entry-level management role focuses on timely resolution of technical issues and monitoring ticket workflows. Ideal candidates should have a Bachelor's degree in Information Technology and a minimum of 2 years of relevant experience.

The position offers a salary up to $165,000, with opportunities for training and professional growth as part of a dynamic team committed to client success.