MSP Help Desk Manager — IT Support Lead

Jdinet; Grand Rapids (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Disability insurance

PTO

Bonus

Job summary

JDInet in Grand Rapids is seeking an Information Technology Help Desk Manager to oversee Help Desk operations and provide technical support to clients. In this role, you will manage ticketing systems, coordinate field service schedules, and ensure effective communication with users.

The ideal candidate should have 4-7 years of experience in IT support, strong troubleshooting skills, and the ability to manage workloads independently. Competitive salary of $55-$75k with benefits package available.

Qualifications

• 4–7+ years of experience in IT support or MSP environments.
• Strong troubleshooting skills across Windows-based systems.
• Experience in Help Desk supervision.

Responsibilities

• Manage JDInet's Help Desk operations and provide technical support.
• Oversee ticket management and escalation of issues.
• Build strong client relationships and provide effective communication.

Skills

Technical troubleshooting skills across Windows-based systems

Customer service skills

Ability to manage and prioritize tasks

Education

4–7+ years of experience in IT support

Experience supporting Microsoft 365

Tools

RMM tools

Autotask

Quickbooks

Job description

JDInet in Grand Rapids is seeking an Information Technology Help Desk Manager to oversee Help Desk operations and provide technical support to clients. In this role, you will manage ticketing systems, coordinate field service schedules, and ensure effective communication with users.

The ideal candidate should have 4-7 years of experience in IT support, strong troubleshooting skills, and the ability to manage workloads independently. Competitive salary of $55-$75k with benefits package available.