Help Desk Support Specialist I — User Support

Fashion Institute of Technology; New York (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Retirement Plans

Health Care Plan and Dental Plan

Employee Assistance Program

Flexible Spending Account

Commuter Benefit Plan

FIT Tuition Exemption Program

Paid Time Off (Vacation, Personal, S

Job summary

Fashion Institute of Technology in New York, NY seeks a User Support Assistant I to provide Tier 1 technical and customer support to students, faculty, and staff across in-person, phone, email, chat, and other channels. You will troubleshoot hardware and software, support classrooms and laboratories, manage help desk tickets, and help maintain computing and A/V environments.

This role also supports events, assists with equipment installs, trains student workers, and contributes to documentation

Qualifications

• Technical diploma, associate's degree, or comparable experience.
• 1-3 years of relevant experience.
• Bachelor's degree preferred.
• 2-4 years of relevant experience.
• Experience providing technical support in a customer-facing environment.
• Experience supporting classroom, laboratory, endpoint, A/V, hardware, and software technologies.

Responsibilities

• Provide Tier 1 technical and customer support to students, faculty, and staff through in-person and remote channels; troubleshoot hardware, software, endpoint, peripheral, mobile device, printing, and classroom technology issues.
• Monitor and respond to Help Desk tickets and support classrooms, labs, and technology-enabled spaces; manage installations, imaging, maintenance, and upgrades.
• Provide technology support for College events, including setup and teardown; complete administrative tasks and reporting.
• Train and support student workers; share knowledge and documentation with colleagues; collaborate with IT teams and vendors to resolve issues.
• Participate in ongoing learning and ensure compliance with policies and procedures.

Skills

Help desk

Customer service

Troubleshooting

Communication

Collaboration

Education

Technical diploma/Associate's degree

Bachelor's degree preferred

Tools

Help desk software

Job description

Fashion Institute of Technology in New York, NY seeks a User Support Assistant I to provide Tier 1 technical and customer support to students, faculty, and staff across in-person, phone, email, chat, and other channels. You will troubleshoot hardware and software, support classrooms and laboratories, manage help desk tickets, and help maintain computing and A/V environments.

This role also supports events, assists with equipment installs, trains student workers, and contributes to documentation