Tech Support Associate I – User & A/V Help Desk

Fashion Institute of Technology; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Fashion Institute of Technology in New York, NY is seeking a User Support Assistant I to deliver Tier 1 technical and customer support to FIT students, faculty, and staff across in-person, phone, email, chat, and other channels.

You will troubleshoot hardware and software, support classroom and laboratory technology, manage help desk tickets, and assist with the operation and maintenance of computing and A/V environments, as well as provide event support and equipment deployments.

Responsibilities

• Tier 1 technical and customer support via in-person, phone, email, chat and other channels to FIT students, faculty and staff.
• Troubleshoot hardware and software issues; support classroom and laboratory technology; manage help desk tickets; assist with computing and A/V environments.
• Provide event support, assist with equipment installations and deployments, support student workers, and contribute to documentation and training materials.

Job description

Fashion Institute of Technology in New York, NY is seeking a User Support Assistant I to deliver Tier 1 technical and customer support to FIT students, faculty, and staff across in-person, phone, email, chat, and other channels.

You will troubleshoot hardware and software, support classroom and laboratory technology, manage help desk tickets, and assist with the operation and maintenance of computing and A/V environments, as well as provide event support and equipment deployments.