IT Help Desk User Support I - Hardware & A/V

Fashion Institute of Technology; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The User Support Assistant I at Fashion Institute of Technology delivers reliable Tier 1 technical and customer support across in-person, phone, email, and chat channels on campus.

The role involves troubleshooting hardware/software issues, supporting classrooms and labs, managing help desk tickets, assisting with events and equipment deployments, and contributing to training and documentation for IT operations.

Qualifications

• Tier 1 technical support to students, faculty, and staff.
• Basic hardware and software troubleshooting.
• Familiarity with help desk processes is a plus.

Responsibilities

• Provide Tier 1 technical support to students, faculty, and staff.
• Troubleshoot hardware and software issues.
• Support classroom and laboratory technology and manage help desk tickets.
• Assist with event support, equipment installations, and documentation.

Job description

The User Support Assistant I at Fashion Institute of Technology delivers reliable Tier 1 technical and customer support across in-person, phone, email, and chat channels on campus.

The role involves troubleshooting hardware/software issues, supporting classrooms and labs, managing help desk tickets, assisting with events and equipment deployments, and contributing to training and documentation for IT operations.