Junior IT Helpdesk Technician: Windows & User Support

Research-Foundation-Cun

New York (NY)

On-site

USD 72,000 - 83,000

Full time

5 days ago

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Job summary

The Research Foundation of The City University of New York (RFCUNY) seeks an entry-level Helpdesk Support Technician to provide frontline desktop, software, and AV support, ensuring reliable access to systems and applications. You will diagnose issues and install/configure Windows and standard business software, plus assist with video-conferencing equipment for events and meetings.

You will work with a collaborative team, document cases, escalate complex problems, and help maintain

Qualifications

Associate’s degree or higher along with minimum of two years of experience in a technical support role.
Strong proficiency with Windows desktop operating systems and Microsoft Office.
Ability to troubleshoot and resolve hardware, software, peripheral, and basic network issues.
Excellent customer service and written/verbal communication skills.
Familiarity with remote support tools and help desk ticketing systems.

Responsibilities

Provide frontline technical support for desktop hardware, software, and peripherals.
Troubleshoot and resolve end-user technical issues, escalating when appropriate.
Set up and provide support for audiovisual and video-conferencing equipment.
Coordinate with external vendors for repairs and quotes.
Maintain help desk and equipment records and assist with deployment and inventory.