Tier 1 Tech Support & Help Desk Associate

Fashion Institute of Technology; New York (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Retirement Plans

Health Care Plan

Flexible Spending Account

Commuter Benefit Plan

FIT Tuition Exemption Program

Paid Time Off

4-day Summer Workweek

PSLF Program

Job summary

Fashion Institute of Technology is hiring a User Support Assistant I to deliver Tier 1 technical and customer support for FIT students, faculty, and staff across in-person and remote channels. You will troubleshoot hardware, software, and classroom tech, manage help desk tickets, and support events and equipment deployments.

The role emphasizes strong customer service, problem solving, collaboration, and documentation; minimum qualifications include a technical diploma or associate's degree with

Qualifications

• Technical diploma, associate's degree, or comparable experience.
• 1-3 years of relevant experience.
• Knowledge of computer hardware, software, OS, peripherals, and basic AV tech.
• Experience providing technical support in a customer-facing environment.
• Experience supporting classrooms, labs, endpoints, A/V, hardware and software.

Responsibilities

• Provide Tier 1 technical and customer support in-person and remotely.
• Monitor Help Desk tickets and assist with installations and deployments.
• Support classrooms and technology-enabled spaces; handle imaging, maintenance, and updates.
• Assist with events and operational tasks; maintain documentation and reports.
• Collaborate with IT teams, vendors, and staff; train student workers and support cross-training.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Time management

Independent work

Education

Associate's degree

Bachelor's degree

Job description

Fashion Institute of Technology is hiring a User Support Assistant I to deliver Tier 1 technical and customer support for FIT students, faculty, and staff across in-person and remote channels. You will troubleshoot hardware, software, and classroom tech, manage help desk tickets, and support events and equipment deployments.

The role emphasizes strong customer service, problem solving, collaboration, and documentation; minimum qualifications include a technical diploma or associate's degree with