Help Desk Support Specialist (911HSS)

Municipal Employees Credit Union of Baltimore; Baltimore (MD); On-site; Full time

Job summary

A leading not-for-profit financial institution in Baltimore seeks a Help Desk professional to assist with software and hardware issues. The role requires strong customer service and technical skills, with opportunities for hybrid work after 90 days. Join a team dedicated to enhancing member experiences and community support.

Benefits

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Company-Paid Insurance

Tuition Assistance

Employee Assistance Program (EAP)

Parking Discounts

Long-Term Care Insurance

Time Off

Qualifications

• Minimum two years of Computer/PC related experience preferred.

Responsibilities

• Receive and resolve Help Desk requests with minimal supervision.
• Provide installation, usage, and training support on software and hardware.

Skills

Customer Service

Technical Knowledge

Education

High School Diploma

General Education Degree (GED)

Bachelor's Degree in Information Systems

Tools

Computer related certification

Job description

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

With minimal supervision, receive and resolve Help Desk requests from MECU personnel concerning problems with a variety of computer software and hardware. Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.

Work Location

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Education

• High School Diploma - Required


• General Education Degree (GED) - in lieu of H.S. Diploma


• Bachelor's Degree in Information Systems, Preferred

Certification & Licensures

• Computer related certification preferred but not required

Experience

• Computer/PC related, Required


• Minimum two (2) years of Computer/PC related, Preferred

Compensation

Salary Range per hour, depending on experience and qualifications

• $20.28 - 29.42

Benefits at MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.


• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.


• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.


• Tuition Assistance: Continue your education and professional development with our tuition assistance program.


• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.


• Parking Discounts: Enjoy discounted parking to make commuting easier.


• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.


• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.