IT Support Specialist II (In Person)

Everound; Harrisburg (Dauphin County); On-site; Full time

Job summary

Everound, a leading Managed IT Services Provider, is seeking an IT Support Specialist II to provide technical support and manage client IT needs. The role involves troubleshooting, system administration, and project support in a dynamic environment. Ideal candidates will have strong technical skills, excellent communication, and a commitment to security best practices.

Benefits

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Qualifications

• 2+ years in an IT support or systems role.
• Strong understanding of Windows 10/11, macOS, Microsoft 365.

Responsibilities

• Provide comprehensive remote and onsite technical support.
• Perform configuration, maintenance, and support for systems and networks.
• Support and execute small to mid-sized IT projects.

Skills

Troubleshooting Skills

Excellent Communication

Time Management & Prioritization

Security Awareness

Education

Associate’s degree in IT

Tools

RMM tools

PSA/ticketing systems

Job description

About Everound

Everound is a leading Managed IT Services Provider (MSP) committed to empowering businesses through innovative and secure technology solutions. We partner with organizations of all sizes to streamline operations, enhance productivity, reduce risk, and strengthen digital infrastructure. By delivering customized IT strategies, we ensure seamless performance and dependable support for our clients.

What You’ll Do

As anIT Support Specialist IIat Everound, you’ll serve as a key technical resource responsible for handling a wide range of client IT needs—from day-to-day support to more complex technical issues and system management. You’ll work both independently and collaboratively to support client environments, contribute to IT projects, and help ensure smooth, secure operations. Your responsibilities will include:

• Direct Client Support

Provide comprehensive remote and onsite technical support for desktops, laptops, mobile devices, printers, and core business applications.

• System & Network Administration

Perform configuration, maintenance, and support for systems and networks including Windows/macOS environments, Active Directory, Office 365, switches, firewalls, and wireless infrastructure.

• Issue Resolution & Troubleshooting

Address a range of technical issues including hardware failures, software errors, network connectivity problems, and performance bottlenecks.

• Project Work & Deployments

Support and execute small to mid-sized IT projects such as system upgrades, device rollouts, cloud migrations, and onboarding for new clients.

• Security & Compliance

Implement and maintain security best practices including patch management, antivirus, backups, MFA, and access control policies.

• Proactive Maintenance & Monitoring

Use RMM tools to monitor system health, deploy updates, and proactively identify and resolve potential issues before they affect users.

• Collaboration & Knowledge Sharing

Work closely with peers across support levels to share knowledge and improve team efficiency. Contribute to process documentation and the internal knowledge base.

• Mentorship Opportunities

Provide occasional guidance to less-experienced team members, helping them troubleshoot issues and build technical skillsets.

What You Bring to the Table

We’re looking for a well-rounded, dependable IT professional who enjoys solving problems and supporting users in a fast-paced, client-focused environment. The ideal candidate has:

• U.S. Citizenship & Valid Driver’s License(required for client site visits)
• Technical Expertise: Strong understanding of Windows 10/11, macOS, Microsoft 365, networking (TCP/IP, DNS, DHCP), and Active Directory
• MSP Experience Preferred: Familiarity with RMM tools, PSA/ticketing systems (e.g., NinjaOne, HaloPSA, Hudu), and working with multiple client environments
• Troubleshooting Skills: Confident diagnosing and resolving a wide range of IT issues independently
• Excellent Communication: Able to clearly explain technical concepts to clients and deliver excellent customer service
• Time Management & Prioritization: Capable of handling multiple support requests, projects, and follow-ups without oversight
• Security Awareness: Working knowledge of IT security best practices and tools
• Education & Experience: Associate’s degree in IT, Computer Science, or equivalent experience with 2+ years in an IT support or systems role

Join Us!

If you're ready to take your IT career to the next level with a company that values your expertise, encourages growth, and supports innovation, we’d love to hear from you. Apply today and become part of a team dedicated to delivering exceptional IT services with care and precision.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person