Consumer Support Specialist

CommuniCare, Inc.; New Haven (CT); Remote; Part time

Job summary

CommuniCare, Inc. is seeking a Consumer Support Specialist to gather feedback from previous crisis service callers. This part-time, fully remote position requires strong organizational skills and a high school diploma. The role involves attending meetings and compiling survey data to inform policy-making.

Qualifications

• Strong organizational skills and personal experience in recovery.
• Experience in an office setting preferred.

Responsibilities

• Reach out to previous callers for feedback via survey.
• Attend in-person crisis service staff meetings.
• Assist in preparing SCCS materials.

Skills

Organizational Skills

Understanding of Recovery Needs

Education

High School Diploma or GED

Job description

85 Willow Street, New Haven, CT - New Haven, CT

Remote Type: Fully Remote

Position Type: Part Time

Education: High School

Salary Range: $17.87 - $25.02 Hourly

Job Category: Nonprofit - Social Services

Consumer Support Specialist

POSITION SUMMARY: The Consumer Support Specialist will reach out to previous callers to the crisis service and request their feedback by asking several questions on a survey. At the end of the fiscal year, the Specialist will compile the information from the surveys.

Accountabilities include:

• Attending 2 in-person crisis service staff meetings per year.
• Assisting with the preparation of SCCS materials.
• Participating in other SCCS leadership meetings to provide client feedback and inform policy making.
• Performing other duties as assigned.

About CommuniCare

Our mission is to build comprehensive, coordinated, and efficient integrated healthcare services across our sponsoring agencies and communities.

Who We Are

CommuniCare develops partnerships to benefit sponsoring agencies and the community, increases the geographic reach of our services through collaboration, supports partner agencies' growth, and provides administrative and programmatic services to nonprofit and healthcare organizations.

Why Choose CommuniCare?

Our culture and benefits are designed to promote your well-being and help you achieve a healthy work-life balance.

Benefits for Full-Time Employees (30+ hours/week):

• Paid Time Off (vacation, sick, personal, holidays)
• Medical Flexible Spending Accounts
• Paid Family Leave
• Long-Term Disability & Disability Coverage
• Life & AD&D Insurance
• Supplemental Insurance (STD, Cancer, Accident, Critical Illness)
• Employee Assistance Program
• 403(b) Retirement Plan with 3% Employer Match
• Employee Referral Program
• Staff Events and Activities

Qualifications

Minimum Qualifications:

• High school diploma or GED
• Strong organizational skills, personal experience in recovery within the mental health system, and a good understanding of the needs of those in recovery. Experience in an office setting preferred.