Patient Assistance Counselor II

TEKsystems; North Chicago (IL); Remote; Full time

Job summary

A leading company is seeking a Patient Assistance Counselor II to provide support to patients with limited insurance coverage. This role involves reviewing applications, conducting insurance investigations, and delivering high-quality customer service. The position is fully remote, offering a competitive pay range and comprehensive benefits.

Benefits

Medical, dental, & vision insurance

401(k) Retirement Plan

Life Insurance

Paid Time Off

Qualifications

• 5+ years of insurance verification experience.
• 5+ years of call center experience.

Responsibilities

• Support patients with insurance and medical expenses.
• Review application documents and conduct insurance investigations.
• Provide outcome statuses to patients and healthcare providers.

Skills

Communication

Empathy

Education

High School diploma

Job description

*Description*

The Patient Assistance Counselor II (PAC) provides support to patients who are uninsured, underinsured, or have limited benefit coverage, as well as those with high out-of-pocket prescription and medical expenses, potentially qualifying them for the AbbVie Patient Assistance Program. The PAC delivers high-quality customer service to both patients and healthcare providers (HCPs) for specialty prescription medications provided by the program. Responsibilities include reviewing application documents, conducting insurance investigations when applicable, assessing patients' financial information, and providing outcome statuses to patients and HCPs.

*Hours of operation are 7am-7pm CST.*

*Training will run from 8:00 am to 4:30 pm CST for 6-10 weeks.*

*Post-training, shifts will be assigned based on business needs.*

Requirements

• Access to a secure and private location to work daily and a fast, reliable internet connection.
• Professional dress code and appearance each day.
• Punctuality and reliable attendance, including timely return from lunch.
• Thorough understanding of commercial and government pharmacy and medical insurance programs, billing, reimbursement processes, prior authorization, and specialty pharmacy operations.
• Ability to lead and participate within a team, manage multiple priorities, meet deadlines, and maintain accuracy.

Skills & Qualifications

• 5+ years of insurance verification experience.
• 5+ years of call center experience.
• High School diploma.
• Empathy and strong communication skills.

Pay and Benefits

The pay range for this position is $18.00 - $24.00/hr. Eligibility for benefits depends on job classification and employment length. Benefits may include:

• Medical, dental, & vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan with pre-tax and Roth options.
• Life Insurance (Voluntary Life & AD&D).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid Time Off (PTO, Vacation, Sick Leave).

Workplace Type

This is a fully remote position.

Application Deadline

Anticipated closing date: May 12, 2025.

About TEKsystems and TEKsystems Global Services

TEKsystems is a leading provider of business and technology services, helping accelerate business transformation through strategy, design, execution, and operations. With a team of 80,000+ working with over 6,000 customers worldwide, including 80% of the Fortune 500, we deliver solutions that unlock business value. We are committed to building tomorrow by delivering outcomes and making positive impacts globally. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.