Virtual Product Support Advisor

TurboTax; Cary (NC); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative, assisting TurboTax customers with inquiries about products and tax return software. Enjoy flexible hours and a competitive pay structure, including bonuses for certification and performance. Ideal for enthusiastic individuals eager to learn.

Benefits

Turbo Bonus Boost

Flexible Hours

Certification Bonus

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn and assist customers are ideal.

Responsibilities

• Assist TurboTax customers with product inquiries and software navigation.
• Provide continuous support and build a flexible schedule.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in the certification process as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate (MPS) Marketplace Performance Specialist.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. Enthusiastic individuals eager to learn and assist customers are ideal.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation is key.
• The ability to understand customer needs, empathize, and provide innovative, top-notch service is crucial.