IT Help Desk/Deskside Support

SmartRecruiters, Inc.; Buffalo (NY); Presencial; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k)

Descripción de la vacante

SmartRecruiters, Inc. seeks an intermediate IT repair technician for a full-time on-site role in the United States. You will troubleshoot and repair a range of end-user devices and provide desk-side support.

Responsibilities include servicing PCs/desktops/laptops/tablets/printers, supporting VIPs, IMAC activities, and following ITIL-based procedures while maintaining professional conduct and exemplary customer service.

Formación

• Requires 2-4 years of relevant experience or technical school certification.
• Maintain all required OEM certifications as directed by Management.
• Understanding of ITIL methodologies is preferred.
• A+ certification is desired.

Responsabilidades

• Troubleshoots and repairs PCs, desktops, laptops, tablets and printers in an end-user environment.
• Provides support to VIP clients.
• Handles change management requests including installing new PC equipment and desk-side support.
• Performs IMAC (Install/Move/Add/Change) activities.
• Delivers desk-side support and maintains professional service standards.
• Communicates proactively with end-users and service desk about arrivals, estimates and status.
• Follows documented service operations policies and procedures and performs other duties as needed.

Conocimientos

Troubleshooting

Customer service

End-user support

IT hardware

Excellent communication

Educación

Technical certification or 2-4 years experience

Herramientas

OEM certifications

Descripción del empleo

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay starts at $20.50 per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US Citizens 18 years of age or older.