Help Desk Support Specialist

Silgan Containers Corp; Union (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a leading company in metal food packaging as a Help Desk Support Specialist. This role offers the opportunity to provide essential technical support, troubleshoot hardware and software issues, and enhance user experience. With a focus on sustainability, you will be part of a team that values environmental stewardship while ensuring reliable IT services. Enjoy a comprehensive benefits package, including medical, dental, and retirement plans, along with opportunities for continuing education and career advancement. If you have a passion for technology and customer service, this position is perfect for you!

Benefits

Comprehensive benefits package

401k retirement savings plan

Paid time off

Paid holidays

Continuing education opportunities

Pet insurance

Telemedicine services

Qualifications

• 2+ years of hands-on technical experience or 4+ years without a degree.
• Experience in troubleshooting software and hardware issues.

Responsibilities

• Provide Level I and II support remotely or onsite.
• Troubleshoot software/hardware failures and assist users.

Skills

Technical Support

Troubleshooting

Microsoft Office

Active Directory Administration

Networking

Virtualization Technologies

Customer Service

Education

Associates Degree

4+ years of hands-on technical experience

Tools

HP Desktops and Laptops

Microsoft Surface Pro

Remote Support Tools

Job description

Help Desk Support Specialist

Location: Union, Missouri

Type: Full time

Posted on: Posted Yesterday

What we offer:

• Fair and competitive salary.
• A stable, reliable, and environmentally conscious company.
• Continuing education with opportunities for advancement.
• A comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401k retirement savings plan.
• Paid time off.
• Paid holidays.
• Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

What you’ll do:

• Provide Level I and II support remotely via phone, using remote tools or onsite.
• Troubleshoot software and hardware failures.
• Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units.
• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors.
• Load software packages such as networking components, operating systems, and office applications.
• Prioritize and work on service desk tickets in the internal ticketing system.
• Accountable for being part of an ongoing after-hours on-call rotation.
• Develop and conduct various training and instruction for end users on OS and other applications.
• Assist users in maximizing the use of computing systems.
• Past retail and customer service experience is a plus!
• 5 to 10 percent travel is a possibility.

We need you to have:

• Associates Degree.
• 2 plus years of hands-on technical experience.
• In lieu of a degree, 4 plus years of hands-on technical experience required.
• Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies.
• Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS.
• Experience troubleshooting Adobe, Standard and Professional software experience.

Who We Are:

• America's largest metal food packaging producer.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
• Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.