Help Desk Support Specialist (Remote) | Network Solutions

CBIZ; Maryland Heights (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a dynamic role in professional services and technology support. This position offers an hourly pay rate up to $19.23, along with comprehensive benefits including medical and dental insurance, retirement savings, and educational assistance. You will troubleshoot various technical issues, ensuring excellent customer service while working in a supportive environment that values employee recognition and growth. With potential for occasional remote work flexibility, this opportunity is perfect for those looking to advance their careers in a thriving organization.

Benefits

Comprehensive medical and dental insurance

Retirement savings

Education assistance

Certification incentives

Career advancement opportunities

Supportive work environment

Qualifications

• Associate degree or 2 years of related experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Troubleshoot and resolve complex issues related to video and phone systems.
• Provide excellent customer service and document trends for effective problem management.

Skills

Problem-solving

Communication Skills

Technical Troubleshooting

Education

Associate degree in computer science

2 years of related work experience

Tools

Knowledge Base Software

General Office Equipment

Job description

Employer Industry: Professional Services and Technology Support

Why consider this job opportunity:
- Hourly rate of pay up to $19.23
- Comprehensive medical and dental insurance, retirement savings, and life and disability insurance
- Education assistance and certification incentives available
- Opportunities for career advancement and professional growth
- Supportive work environment focused on employee appreciation and recognition
- Potential for occasional remote work flexibility

What to Expect (Job Responsibilities):
- Troubleshoot and provide instructions over the phone using a structured knowledge base
- Diagnose and resolve complex issues related to video and phone systems, access issues, and data connectivity
- Complete user requests, including password resets and general system inquiries
- Prioritize work based on severity and time sensitivity
- Document trends for effective problem management and provide excellent customer service

What is Required (Qualifications):
- Associate degree in computer science or related field OR 2 years of related work experience
- Previous experience in a call center environment preferred
- Proficient use of applicable technology and general office equipment
- Ability to follow technical instructions and document daily activities
- Strong verbal and written communication skills across all levels of the organization

How to Stand Out (Preferred Qualifications):
- Ability to maintain a suitable workspace and high-speed internet access
- Occasional availability for weekend and holiday support hours

#ProfessionalServices #TechnologySupport #CareerOpportunity #CompetitivePay #EmployeeBenefits

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