Help Desk Support Specialist (Remote) | Network Solutions

Freddie Mac; Maryland Heights (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company in the financial services sector, where you can leverage your technical skills to support clients effectively. In this role, you'll troubleshoot various issues, ensuring seamless communication and connectivity for users. With a focus on team member recognition and growth, this position offers a supportive environment and comprehensive benefits, including medical and dental insurance. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Retirement Savings Plan

Education Assistance

Certification Incentives

Team Member Recognition Programs

Qualifications

• Associate degree in computer science or related field OR 2 years of related work experience.
• Strong verbal and written communication skills across all organizational levels.

Responsibilities

• Troubleshoot and provide instruction over the phone using a structured knowledge base.
• Diagnose and resolve complex issues related to branch video and phone systems.

Skills

Verbal Communication

Written Communication

Problem Solving

Technical Instruction Following

Education

Associate Degree in Computer Science

2 Years of Related Work Experience

Tools

General Office Equipment

Job description

Employer Industry: Professional Services (Technology Support)

Why consider this job opportunity:
- Hourly rate up to $19.23
- Access to comprehensive medical and dental insurance
- Retirement savings plan and life/disability insurance included
- Opportunities for education assistance and certification incentives
- Supportive work environment with a focus on team member recognition and growth
- Chance to work with a leading partner in the financial services industry

What to Expect (Job Responsibilities):
- Troubleshoot and provide instruction over the phone using a structured knowledge base
- Diagnose and resolve complex issues related to branch video and phone systems, data connectivity, and access issues
- Complete user requests and routine troubleshooting scenarios, including password resets and general inquiries
- Prioritize tasks based on severity and time sensitivity
- Document trends for effective problem management and follow escalation procedures

What is Required (Qualifications):
- Associate degree in computer science or related field OR 2 years of related work experience
- Previous experience in a call center environment preferred
- Proficient use of general office equipment
- Strong verbal and written communication skills across all organizational levels
- Ability to follow technical instructions and document daily activities

How to Stand Out (Preferred Qualifications):
- Provide a suitable workspace and maintain high-speed internet access
- Demonstrated ability to effectively communicate throughout all levels of the organization
- Willingness to work occasional weekend and holiday support hours

#ProfessionalServices #TechnologySupport #CustomerService #CareerGrowth #ComprehensiveBenefits

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