Support Specialist

Synapticure; Chicago (IL); Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative healthcare company is seeking a dedicated Support Specialist to provide essential services to patients and caregivers affected by neurodegenerative diseases. This role involves managing patient engagement, coordinating care, and ensuring HIPAA compliance while utilizing advanced technology to enhance member experiences. The ideal candidate will thrive in a remote environment, demonstrating strong communication skills and a compassionate approach to patient advocacy. Join a forward-thinking team committed to transforming lives through empathy and innovative care solutions.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Employer Matching

Home Office Stipend

Generous PTO and Sick Leave

Opportunities for Professional Growth

Qualifications

• Experience in patient engagement and care coordination.
• Strong communication skills and ability to manage multiple tasks.

Responsibilities

• Manage inbound calls and schedule appointments for patients.
• Document clinical and demographic data in EHR systems.
• Coordinate care and manage referrals for patients.

Skills

Patient Engagement

Communication Skills

Care Coordination

EHR Systems Proficiency

HIPAA Compliance

Problem-Solving Skills

Adaptability

Education

High School Diploma

Tools

Electronic Health Record (EHR) Systems

Mac OS

Google Applications

Job description

About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support across all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The role
The Support Specialist is a vital member of the Synapticure team, delivering essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases. This role encompasses clinical and administrative functions, ensuring seamless communication and coordination among members, healthcare providers, payer partners, and external stakeholders. The ideal candidate is empathetic, highly organized, tech-savvy, and adaptable to a fast-changing healthcare environment.

Job Duties – What You’ll Be Doing

• Patient Engagement: Manage inbound calls, obtain demographic information for new patients, and schedule or reschedule appointments per protocol.
• Telehealth Communication: Communicate with patients via video consultations, phone calls, and other digital tools, adhering to telehealth best practices.
• Data Collection & Documentation: Accurately collect and document member clinical and demographic data in a timely manner within electronic health record (EHR) and care facilitation platforms.
• Administrative Support: Coordinate correspondence, faxing, and outgoing patient communications, including standard mailings, news, and member resources.
• Care Coordination: Collaborate with care team members to coordinate care for patients, including managing referrals and scheduling needs.
• HIPAA Compliance & Advocacy: Follow HIPAA guidelines while advocating for patients and families in their interactions with providers, billing, insurance companies, and other stakeholders.
• Operations & Follow-Up: Partner with the care team to complete visit-related tasks, upload member forms, conduct eligibility checks, and generate standard reports.
• Technology & Process Optimization: Use care facilitation and scheduling platforms to track tasks, organize information, and enhance member experiences.
• Member Support: Offer respectful, empathetic assistance to patients and caregivers, ensuring their needs are met efficiently and compassionately.

Requirements – What We Look For In You

• High school diploma or equivalent.
• Ability to manage multiple tasks effectively in a remote setting.
• Strong communication and interpersonal skills.
• Experience in patient engagement, scheduling, and care coordination.
• Comfort working with medical terminology and following HIPAA guidelines.
• Proficiency with electronic health record (EHR) systems, Mac OS, and Google applications.
• Adaptability to a dynamic, fast-paced environment.

Preferred Qualifications

• Experience in healthcare operations or patient support.
• Medical Assistant certification or equivalent background.
• Experience managing referrals.
• Prior experience in a startup or rapidly growing organization.
• Exceptional problem-solving skills and ability to work independently.

Our Values
Founded by a patient and caregiver, we are a remote-first company. Our core principles include:

• Relentless focus on patients and caregivers, prioritizing their experience.
• Embodying the spirit and humanity of those living with neurodegenerative diseases with empathy, compassion, kindness, joy, and hope.
• Seeking to understand through curiosity, listening, and honest communication.
• Embracing opportunities with energy and a bias toward action.

Salary & Benefits
Competitive salary based on experience and qualifications.
Comprehensive benefits including medical, dental, and vision.
401(k) with employer matching.
Remote work environment with a home office stipend.
Generous PTO and sick leave.
Opportunities for professional growth.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Healthcare