End User Technology Engineer

Ascentek; Golden Valley (MN); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

401(k) with match

Tuition reimbursement

Paid time off

Job summary

Ascentek in Minnesota is seeking an IT Support Specialist to provide Tier 1–2 hardware, software, network, and application support across office, warehouse, and manufacturing environments.

You will manage end-user devices, Entra ID, AD, MDM (Intune), and deployments, participate in projects, and share knowledge through SOPs. A Bachelor’s in IT or equivalent, plus MSP experience, is preferred; certification a plus.

Qualifications

• Experience supporting Windows and macOS devices.
• Familiarity with mobile devices and SaaS environments.
• Strong written and verbal communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for hardware, software, network, and applications.
• Respond to incidents and service requests via ITSM platform while meeting SLA.
• Support Windows devices, Mac, Microsoft 365, mobile devices, printers, and business apps.
• Manage device lifecycle: provisioning, configuration, maintenance, and decommissioning.
• Assist with AD/Entra ID, file shares, networking, and Teams Rooms systems.
• Create SOPs and technical documentation; participate in projects and upgrades.
• Provide end-user training on best practices and security awareness.
• Participate in on-call rotations and after-hours support.

Job description

make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP), ask your Talent Partner for details
• Dress For Your Day (casual dress environment)
• Paid comprehensive on-the-job training
• Company phone provided
• Company computer provided
• Career advancement opportunities

A position that is:

Salary, Full time, Mon-Fri

Key Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, network, and application issues
• Respond to incidents and service requests through the ITSM platform while meeting service level expectations
• Support Windows devices, Mac, Microsoft 365, mobile devices, printers, and business applications
• Source, provision, deploy, configure, administer, maintain, and manage the full lifecycle of desktops, laptops, tablets, mobile devices, and shared workstations
• Administer and support Microsoft Intune-enrolled devices, software deployments, and endpoint compliance initiatives
• Support warehouse and manufacturing technologies including Zebra printers, RF scanners, mobile computers, shipping systems, and industrial workstations
• Assist with Active Directory, Entra ID, file share permissions, network troubleshooting, conference room technology, and Teams Rooms systems
• Create and maintain SOPs, knowledge articles, technical documentation, and asset records
• Participate in project implementations, technology rollouts, hardware refreshes, and infrastructure upgrades
• Provide end-user training and guidance on technology best practices and security awareness
• Participate in on-call and after-hours support rotations as required
• Perform other duties as assigned
• Provide training and guidance to end-users on best practices, security measures, and technology utilization
• Continuously monitor end-user technology systems, proactively identify trends, and look to make improvements, optimize performance and efficiency
• Stay updated with the latest technology trends and suggest improvements or innovations to enhance end-user experiences
• Participates in the on-call, after hours rotation and other on-call activities as needed
• Other duties as required

Experience And/or Training

2+ years of support experience

Knowledge, Skills, And Abilities

• Experience in the support or configuration of endpoint devices including Windows/Apple iPhones/iPads, and Mac
• Experience supporting mobile device management (MDM) solutions, mobile device provisioning, and carrier relationships for iOS and Android devices
• Experience supporting and maintaining SaaS environments
• Fundamental understanding of computer administration and networking concepts
• Ability to research, troubleshoot and resolve technical issues in office, warehouse, and manufacturing environments
• Ability to communicate technical concepts and ideas in a user-friendly way
• Highly self-motivated with a keen attention to detail
• Proven analytical and problem-solving abilities
• Strong customer service, communication, and documentation skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Experience working in a team-oriented, collaborative environment
• Bachelor’s degree in information technology, computer science, information systems, or similar degree or equivalent experience
• Senior Executive support experience
• Direct experience supporting manufacturing operations or working within a Managed Services Provider (MSP) environment supporting multiple clients and diverse technology ecosystems
• Experience with ordering and budgeting of equipment
• Experience managing mobile devices with various carriers
• Comptia A+, Networking, Microsoft, ITIL certifications is a plus
• Demonstrated scripting/automation experience
• Intune packaging and/or administration experience in a mid-size to large organization
• ServiceNow/ITIL processes experience

Physical, Mental, Environmental Demands

• Sit, stand and walk for extended periods in office, warehouse and distribution environments
• Bend, kneel, crouch, climb stairs, reach overhead and lift/carry up to 50 pounds
• Push and pull equipment, install and move computer hardware and cabling and frequently use computers and standard office equipment
• Analyze and troubleshoot technical issues using critical thinking and sound judgment
• Prioritize multiple tasks, solve problems, communicate effectively, maintain accurate documentation and adapt to changing priorities while meeting deadlines
• Work primarily in an office environment with occasional work in warehouse and distribution facilities where varying temperatures, moderate noise and operational activity may be present
• Occasional travel between company locations and after-hours or on-call support may be required

Role

The anticipated hiring range for the role you are applying for is between $83,000 - $95,000 annually. This anticipated hiring range is based on several factors, and subject to increase based on the below:

• Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
• Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
• Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
• Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.