Technical Support Coordinator

TEKsystems; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability coverage

HSA

Time off

Job summary

TEKsystems is seeking a Technical Support Coordinator for nationwide technology installation projects in major retail environments. You will be the primary liaison for field technicians, providing real-time support, troubleshooting, and status updates while coordinating installation activities.

This on-site, contract role is based in Middleton, WI. The ideal candidate is organized, customer-focused, able to manage multiple tasks, document activity accurately, and escalate issues to ensure timely

Qualifications

• Pursuing or have completed an IT degree, certification, or related training.
• Strong customer service and communication skills.
• Ability to multitask and manage multiple priorities.
• Excellent attention to detail and documentation.
• Comfortable with databases, ticketing systems, and Microsoft Office.
• Ability to troubleshoot issues and coordinate resolutions.

Responsibilities

• Serve as the primary contact for field technicians; handle inbound support calls.
• Make outbound calls to gather status updates and resolve issues.
• Document activity and project progress in company systems.
• Coordinate next steps with technicians performing installation and service work.
• Verify site arrangements and prerequisites before scheduling work.
• Confirm successful installation and functionality post-completion.
• Manage and close service requests in ServiceNow and other systems.
• Enter project updates and maintain records per processes.
• Escalate issues and coordinate timely resolutions.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Documentation

Databases

Ticketing systems

Microsoft Office

Troubleshooting

IT knowledge

Education

Information Technology degree/certification

Tools

ServiceNow

Job description

Overview

Our client is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for field technicians, providing real-time support, troubleshooting assistance, status tracking, and coordination throughout the installation process.

The ideal candidate is highly organized, customer service-oriented, and comfortable working in a fast-paced environment where they will communicate with technicians, document project updates, and ensure successful completion of technology deployments.

This is a first shift, onsite position in Middleton, WI.

Responsibilities

• Serve as the primary contact for field technicians by handling inbound support calls and requests.
• Make outbound calls to technicians to gather project status updates, provide guidance, and resolve issues that may impact project completion.
• Document technician activity, project progress, and support interactions accurately within company systems.
• Coordinate and communicate next steps to technicians performing installation and service work.
• Verify that all required site arrangements, equipment deliveries, and project prerequisites have been completed prior to scheduling work.
• Confirm successful installation and functionality of equipment following project completion.
• Manage and close completed service requests within ServiceNow and other customer systems.
• Enter project updates and maintain accurate records in accordance with established processes and customer requirements.
• Escalate issues as needed and assist with coordinating resolutions to support timely project completion.

Required Qualifications

• Currently pursuing or have completed a degree, certification, or technical training program in Information Technology or a related field.
• Strong customer service and communication skills.
• Ability to multitask and manage multiple priorities simultaneously.
• Strong attention to detail and documentation skills.
• Comfortable working with databases, ticketing systems, and Microsoft Office applications.
• Ability to troubleshoot issues, evaluate root causes, and coordinate resolutions.

Job Type & Location

This is a Contract position based out of Middleton, WI.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Middleton,WI.

Application Deadline

This position is anticipated to close on Aug 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.