Service Desk Analyst

TEKsystems; Oshkosh (WI); On-site; USD 25,000 - 28,000; Part time

Job summary

TEKsystems in Oshkosh, WI is seeking an Entry-Level Service Desk Technician for a 6-month contract onsite. You’ll gain hands-on experience with enterprise IT operations, ticketing systems, and user support while working alongside experienced professionals.

The role emphasizes Tier 1 support, Microsoft 365, Active Directory, Windows 10/11, and password resets, with strong potential for extension and career growth.

Qualifications

• Interest in starting or growing a career in Information Technology.
• Strong customer service and communication skills.
• Basic troubleshooting experience through work, school, certifications, internships, military experience, or personal projects.
• Ability to learn new technologies quickly and work in a team environment.

Responsibilities

• Provide Tier 1 technical support via phone, email, and chat.
• Troubleshoot basic hardware, software, and access issues.
• Create, track, and resolve tickets using ServiceNow.
• Support Microsoft 365 applications and user accounts.
• Assist with password resets and Active Directory administration.
• Troubleshoot Windows desktop and laptop issues.
• Support users with printer, connectivity, and application-related problems.
• Escalate more complex technical issues to senior support teams.
• Deliver excellent customer service and maintain strong communication with end users.

Skills

Interest in IT

Customer service

Communication skills

Team environment

Tools

Microsoft 365

Active Directory

Windows 10/11

ServiceNow

Job description

Entry-Level Service Desk Technician (Contract)

Oshkosh, WI (Onsite)

6 Month Contract Opportunity

Great Entry-Level IT Opportunity

Strong Potential for Extension and Career Growth

Launch Your IT Career

A global organization is growing its internal IT Service Desk team and is seeking Entry-Level Service Desk Technicians who are eager to gain hands‑on experience in a professional enterprise environment.

This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or recent graduates looking to break into IT. You'll receive exposure to enterprise technologies, ticketing systems, user support, Microsoft 365, Active Directory, and corporate IT operations while working alongside experienced IT professionals.

If you're passionate about technology, enjoy helping others, and want to build a long‑term career in IT, we'd love to speak with you.

What You'll Do

• Provide Tier 1 technical support via phone, email, and chat.
• Troubleshoot basic hardware, software, and access issues.
• Create, track, and resolve tickets using ServiceNow.
• Support Microsoft 365 applications and user accounts.
• Assist with password resets and Active Directory administration.
• Troubleshoot Windows desktop and laptop issues.
• Support users with printer, connectivity, and application‑related problems.
• Escalate more complex technical issues to senior support teams.
• Deliver excellent customer service and maintain strong communication with end users.

Qualifications

Required

• Interest in starting or growing a career in Information Technology.
• Strong customer service and communication skills.
• Basic troubleshooting experience through work, school, certifications, internships, military experience, or personal projects.
• Ability to learn new technologies quickly and work in a team environment.

Preferred

• Previous Help Desk, Service Desk, Technical Support, or Customer Support experience.
• Knowledge of:
  • Microsoft 365 (O365)
  • Active Directory
  • Windows 10/11
  • ServiceNow or other ticketing systems
• Experience supporting users in a professional or enterprise environment.
• Spanish‑speaking candidates are encouraged to apply.

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type This is a fully onsite position in Oshkosh,WI.
• Application Deadline This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.