Help Desk Support - Columbus, OH (Second Shift)

STI; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

STI in Columbus, OH is seeking an entry-level Help Desk Support to join on the second shift. You will handle initial IT inquiries, perform basic troubleshooting, and document solutions in our ticketing system.

Ideal candidates have experience with common help desk software (ServiceNow, Remedy) and a strong eye for detail, installation tasks, and monitoring of systems to ensure reliable operations. You will work with campus users in Higher Education environment, maintain accurate records, and

Qualifications

• Experience with help desk software such as ServiceNow and Remedy.
• Strong documentation and attention to detail in ticketing systems.
• Focus on installation, troubleshooting, monitoring and service orientation.

Responsibilities

• Provide end-user support and triage incidents.
• Diagnose issues and perform system monitoring.
• Document solutions and update tickets with clear notes.

Skills

Help desk software

Documentation

Ticketing

Critical thinking

Tools

ServiceNow

Remedy

IRIS

Powershell

Genesis

UEM

Grafana

Job description

Help Desk Support - Columbus, OH (Second Shift)

• Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)
• Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution
• Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Higher Education