Help Desk Support Representative

ManpowerGroup; The Woodlands (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability Insurance

Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup, through its Experis division, seeks a Help Desk Support Representative in The Woodlands, TX. The role supports technical service delivery and customer satisfaction across hardware and software issues in healthcare technology solutions.

Ideal candidates have strong communication and organization, with proactive problem-solving and the ability to manage multiple requests in a dynamic environment. Join a team focused on excellence and growth.

Qualifications

• Desktop & Help Desk experience with typing while talking to customers.
• Strong knowledge of Windows operating systems and PC imaging.
• Networking and hardware troubleshooting capabilities.
• Excellent communication and organizational skills with high attention to detail.
• Ability to prioritize incidents in a fast-paced environment.
• Physical ability to lift and carry up to 50 lbs.

Responsibilities

• Provide first-line technical support to customers for hardware and software issues.
• Assist with intake, testing, and shipment of hardware for new implementations and repairs.
• Coordinate with vendors and internal teams to ensure timely resolution.
• Document support requests, troubleshooting steps, and resolutions.
• Support applications across operating systems and devices (PCs, tablets, smartphones).

Job description

Our client, a leading organization in healthcare technology solutions, is seeking a Help Desk Support Representative to join their team. As a Help Desk Support Representative, you will be part of the Customer Support team supporting technical service delivery and customer satisfaction. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset, which will align successfully in the organization.

Job Title: Help Desk Support Representative

Location: The Woodlands, TX

What's the Job?

• Provide first-line technical support to customers, addressing hardware and software issues efficiently and professionally.

• Assist with the intake, testing, and shipment of technology hardware and peripherals for new implementations, repairs, and refurbishing.

• Coordinate with vendors and internal teams to ensure timely delivery and resolution of technical requests.

• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions to ensure continuous improvement.

• Support applications across various operating systems and devices, including computers, tablets, and smartphones.

What's Needed?

• Desktop and/or Help Desk experience, with the ability to type while communicating with customers.

• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.

• Exceptional communication and organizational skills with a keen attention to detail.

• Ability to prioritize incidents and requests in a fast-paced environment, adhering to deadlines.

• Physical ability to lift and carry equipment weighing up to 50 lbs., with occasional heavier lifting.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment dedicated to technological innovation.

• Engage in meaningful work that directly impacts customer success and operational efficiency.

• Gain valuable experience in healthcare technology support and customer service.

• Collaborate with a diverse team of professionals committed to excellence.

• Potential for growth and development within a reputable organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.